SAP Exam C_C4H32_2411 Topic 3 Question 7 Discussion

Actual exam question for SAP's C_C4H32_2411 exam

Question #: 7
Topic #: 3

What can a customer support agent use the Assisted Service Module to do?Note: There are 3 correct Answer to this question

AView the customer's cart using the 360 degree customer view

BApprove an order flagged as possible fraud

CCreate a new customer account on the customer's behalf

DSearch for a customer's account or session

ECreate and assign a coupon good for the duration of the ASM session

Show Suggested Answer

Suggested Answer: A, D, E

by Rozella at Jan 26, 2025, 02:27 AM

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Jillian

1 months ago

This exam question is like a choose-your-own-adventure story, but with less adventure and more bureaucracy. I'll just go with all the options and hope for the best!

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Theresia

6 days ago

B) Approve an order flagged as possible fraud

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Shawna

18 days ago

A) View the customer's cart using the 360 degree customer view

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Ellsworth

2 months ago

Hmm, B, C, and D seem legit. Although, I'm a bit worried about creating accounts on a customer's behalf. Sounds like a recipe for identity theft!

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Marget

3 days ago

Using the ASM to view the customer's cart can also be helpful in assisting customers.

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Kathrine

22 days ago

Approving orders and searching for accounts are important tasks for agents.

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Melissa

1 months ago

Creating accounts on behalf of customers does sound risky, I agree.

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Shalon

1 months ago

I think B and D are definitely useful for customer support agents.

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Lashunda

2 months ago

In addition to those, they can create and assign a coupon during the ASM session.

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Mary

2 months ago

I agree with Albina. They can also search for a customer's account or session.

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Viola

2 months ago

Wait, we can't create accounts for customers? That's like, the whole point of customer support, right? I'll go with A, D, and E.

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Elli

25 days ago

Creating accounts for customers is not allowed. A, D, and E are the correct options.

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Ronny

27 days ago

No, we can't create accounts for customers. A, D, and E are correct.

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Lauran

2 months ago

I'm going with B, D, and E. Fraud approval and coupon creation - the customer support agent's Swiss Army knife!

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Albina

2 months ago

I think a customer support agent can use the ASM to view the customer's cart.

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Cyndy

2 months ago

A, D, and E sound like the right options. Gotta love that 360-degree customer view!

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Becky

10 days ago

E) Create and assign a coupon good for the duration of the ASM session

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Maryln

11 days ago

D) Search for a customer's account or session

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Rosendo

14 days ago

A) View the customer's cart using the 360 degree customer view

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