SAP Exam C_C4H32_2411 Topic 3 Question 7 Discussion

Actual exam question for SAP's C_C4H32_2411 exam

Question #: 7
Topic #: 3

What can a customer support agent use the Assisted Service Module to do?Note: There are 3 correct Answer to this question

AView the customer's cart using the 360 degree customer view

BApprove an order flagged as possible fraud

CCreate a new customer account on the customer's behalf

DSearch for a customer's account or session

ECreate and assign a coupon good for the duration of the ASM session

Show Suggested Answer

Suggested Answer: A, D, E

by Rozella at Jan 26, 2025, 02:27 AM

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Ellsworth

5 days ago

Hmm, B, C, and D seem legit. Although, I'm a bit worried about creating accounts on a customer's behalf. Sounds like a recipe for identity theft!

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Lashunda

8 days ago

In addition to those, they can create and assign a coupon during the ASM session.

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Mary

10 days ago

I agree with Albina. They can also search for a customer's account or session.

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Viola

10 days ago

Wait, we can't create accounts for customers? That's like, the whole point of customer support, right? I'll go with A, D, and E.

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Lauran

13 days ago

I'm going with B, D, and E. Fraud approval and coupon creation - the customer support agent's Swiss Army knife!

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Albina

16 days ago

I think a customer support agent can use the ASM to view the customer's cart.

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Cyndy

16 days ago

A, D, and E sound like the right options. Gotta love that 360-degree customer view!

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