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Salesforce FSL-201 Exam
- Topic 1: Describe Geocoding and Data Integration Rules Within Field Service/ Test Your Knowledge with Field Service Review Questions
- Topic 2: Describe the Framework for a Field Service Project Team/ Explore the Capabilities of the Dispatcher Console
- Topic 3: Explain the Business Reason Why AW Computing Has Purchased FSL/ Complete Reporting and Mobile Exercises
- Topic 4: Explain the Main Components, Capabilities, and Data Model of FSL/ Describe What Connected Field Service Looks Like
- Topic 5: Identify the Key Tasks Performed by Each Field Service Role/ Identify the Features Within the Field Service Settings Tab
- Topic 6: Describe the Service Appointment Lifecycle and Related Status Transitions/ Reference Your Action Items for the Course
- Topic 7: Ask the Essential Questions Before Setting up Field Service/ Discuss How Work Orders Behave and Interact with Other Objects
- Topic 8: Describe the Field Service Location and Product Data Flow/ Define the Difference Between the Service Appointment and Work Order
- Topic 9: Explain the Business Flow of a Case to Work Order to Service Appointment/ Identify Scheduling Policies Included in Field Service
- Topic 10: Describe the Schedule Optimization Model/ Field Service Definitions and Video/ Recognize the Importance of Required Skills
- Topic 11: Complete All Exercises Related to Field Service Scheduling and Policies/ Explain Capacity with Contractors and How to Give Contractors First Preference
Free Salesforce FSL-201 Exam Actual Questions
The questions for FSL-201 were last updated On Sep. 27, 2023
Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers
These are two actions that can help ensure that the technician who performed a customer's initial installation is also assigned to subsequent service calls. A preferred resource is a resource that has a preference or affinity for working with a specific account or service territory. A preferred resource service objective is a service objective that prioritizes resources that are preferred for an account or service territory. By adding the technician as a preferred resource on the account record, and adding the preferred resource service objective to the scheduling policy, the system can assign the technician to future service appointments for that account.
Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers
These are two actions that can help ensure that the technician who performed a customer's initial installation is also assigned to subsequent service calls. A preferred resource is a resource that has a preference or affinity for working with a specific account or service territory. A preferred resource service objective is a service objective that prioritizes resources that are preferred for an account or service territory. By adding the technician as a preferred resource on the account record, and adding the preferred resource service objective to the scheduling policy, the system can assign the technician to future service appointments for that account.
Which three factors should a Consultant consider when configuring routing? Choose 3 answers
These are three factors that should be considered when configuring routing. Routing is the process of finding the best resource for a service appointment based on various criteria and constraints. A schedule policy is used to define the routing preferences and rules for a service territory or operating hours. A work rule is used to define a scheduling constraint or preference for a service appointment or a resource. A service objective is used to define a scheduling goal or metric for a service appointment. The Resource Availability work rule is used to calculate travel time and breaks as part of the resource's availability. The Default Travel Speed is used to estimate the travel time between locations if a different travel speed is not specified for the resource.
Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers
These are two actions that can help ensure that the technician who performed a customer's initial installation is also assigned to subsequent service calls. A preferred resource is a resource that has a preference or affinity for working with a specific account or service territory. A preferred resource service objective is a service objective that prioritizes resources that are preferred for an account or service territory. By adding the technician as a preferred resource on the account record, and adding the preferred resource service objective to the scheduling policy, the system can assign the technician to future service appointments for that account.
Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number.
UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock,
How should UC track the van stock door locks?
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