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Salesforce FSL-201 Exam Questions

Exam Name: Implement Salesforce Field Service
Exam Code: FSL-201
Related Certification(s): Salesforce Field Service Lightning Consultant Certification
Certification Provider: Salesforce
Number of FSL-201 practice questions in our database: 163 (updated: Jul. 20, 2024)
Expected FSL-201 Exam Topics, as suggested by Salesforce :
  • Topic 1: Describe Geocoding and Data Integration Rules Within Field Service/ Test Your Knowledge with Field Service Review Questions
  • Topic 2: Describe the Framework for a Field Service Project Team/ Explore the Capabilities of the Dispatcher Console
  • Topic 3: Explain the Business Reason Why AW Computing Has Purchased FSL/ Complete Reporting and Mobile Exercises
  • Topic 4: Explain the Main Components, Capabilities, and Data Model of FSL/ Describe What Connected Field Service Looks Like
  • Topic 5: Identify the Key Tasks Performed by Each Field Service Role/ Identify the Features Within the Field Service Settings Tab
  • Topic 6: Describe the Service Appointment Lifecycle and Related Status Transitions/ Reference Your Action Items for the Course
  • Topic 7: Ask the Essential Questions Before Setting up Field Service/ Discuss How Work Orders Behave and Interact with Other Objects
  • Topic 8: Describe the Field Service Location and Product Data Flow/ Define the Difference Between the Service Appointment and Work Order
  • Topic 9: Explain the Business Flow of a Case to Work Order to Service Appointment/ Identify Scheduling Policies Included in Field Service
  • Topic 10: Describe the Schedule Optimization Model/ Field Service Definitions and Video/ Recognize the Importance of Required Skills
  • Topic 11: Complete All Exercises Related to Field Service Scheduling and Policies/ Explain Capacity with Contractors and How to Give Contractors First Preference
Disscuss Salesforce FSL-201 Topics, Questions or Ask Anything Related

Benedict

15 days ago
Just passed the Salesforce Field Service exam! A key topic was work order management. Expect questions on status transitions and service appointment scheduling. Study the Work Order lifecycle thoroughly. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
upvoted 0 times
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Stephanie

18 days ago
I recently passed the Salesforce Implement Salesforce Field Service exam with the help of Pass4Success practice questions. The exam covered topics such as Geocoding and Data Integration Rules Within Field Service, as well as the Framework for a Field Service Project Team. One question that stood out to me was related to the capabilities of the Dispatcher Console, which required a deep understanding of how to optimize scheduling and routing for field service technicians. Despite being unsure of the answer at first, I was able to pass the exam successfully.
upvoted 0 times
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Margret

1 months ago
Aced the Salesforce Field Service exam! Be ready for scenarios involving work order management and service resource skills. Understand how to set up and use territories effectively. Pass4Success's exam prep materials were invaluable – their questions closely mirrored the actual exam content. So grateful for the comprehensive coverage!
upvoted 0 times
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Jaime

3 months ago
Just passed the Salesforce Certified: Implement Salesforce Field Service exam! Watch out for questions on scheduling optimization – know how to configure and use the scheduling policy builder. Study up on service appointment lifecycle stages and status transitions. Big thanks to Pass4Success for their spot-on practice questions that helped me prepare quickly!
upvoted 0 times
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Free Salesforce FSL-201 Exam Actual Questions

Note: Premium Questions for FSL-201 were last updated On Jul. 20, 2024 (see below)

Question #1

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.

Which two configurations should a Consultant implement to prevent Work Orders from being closed?

Choose 2 answers

Reveal Solution Hide Solution
Correct Answer: B, D

A custom approval process on work orders is used to define the steps and criteria for approving a work order before it can be closed. A custom validation rule on work orders is used to check the data entered on a work order and prevent it from being saved if it does not meet the specified conditions. By using these configurations, the system can prevent work orders from being closed until the customer service report is signed.


Question #2

Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.

Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?

Choose 2 answers

Reveal Solution Hide Solution
Correct Answer: B, D

These are two actions that can help ensure that the technician who performed a customer's initial installation is also assigned to subsequent service calls. A preferred resource is a resource that has a preference or affinity for working with a specific account or service territory. A preferred resource service objective is a service objective that prioritizes resources that are preferred for an account or service territory. By adding the technician as a preferred resource on the account record, and adding the preferred resource service objective to the scheduling policy, the system can assign the technician to future service appointments for that account.


Question #3

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.

Which two configurations should a Consultant implement to prevent Work Orders from being closed?

Choose 2 answers

Reveal Solution Hide Solution
Correct Answer: B, D

A custom approval process on work orders is used to define the steps and criteria for approving a work order before it can be closed. A custom validation rule on work orders is used to check the data entered on a work order and prevent it from being saved if it does not meet the specified conditions. By using these configurations, the system can prevent work orders from being closed until the customer service report is signed.


Question #4

Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.

Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?

Choose 2 answers

Reveal Solution Hide Solution
Correct Answer: B, D

These are two actions that can help ensure that the technician who performed a customer's initial installation is also assigned to subsequent service calls. A preferred resource is a resource that has a preference or affinity for working with a specific account or service territory. A preferred resource service objective is a service objective that prioritizes resources that are preferred for an account or service territory. By adding the technician as a preferred resource on the account record, and adding the preferred resource service objective to the scheduling policy, the system can assign the technician to future service appointments for that account.


Question #5

Universal Containers performs maintenance and repairs on Assets in the field and wants to increase first-time fix rates.

What should a Consultant include when creating a Work Order?

Reveal Solution Hide Solution
Correct Answer: B

Products required and skill requirements are two fields that should be included when creating a work order to increase first-time fix rates. Products required are used to specify the products that are needed for the work order, and skill requirements are used to specify the level of expertise that is needed for the work order. By including these fields, the system can ensure that the technician has the right parts and skills to complete the work order.



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