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Salesforce CRT-550 Exam
- Topic 1: Determine which type of customer scenario warrants the creation of a business unit/ Understand the implications of a system being database of record
- Topic 2: Explain the requirements for and the methods by which a contact can enter a Journey/ Understand how Sales/Service Cloud data in the Marketing Cloud can be segmented
- Topic 3: Recommend the appropriate customer skill sets required to utilize the Marketing Cloud application/ Troubleshoot issues regarding Reply Mail Management
- Topic 4: Understand the prerequisites to consider prior to starting a Marketing Cloud Connect configuration/ Compare and contrast standard reports, data views, and tracking extracts
- Topic 5: Recommend the appropriate Marketing Cloud role based on User Stories/ Provided with a list of branding and creative strategies
- Topic 6: Analyze the impact of applying Sender Authentication Package (SAP) to a business unit/ Understand the required steps to build, test, and deploy an email based on customer requirements
- Topic 7: Demonstrate how to gather requirements in order to put together the data and segmentation strategy for the customer/ Recommend the appropriate import method with lists or data extensions
- Topic 8: Explain how the information in data views and tracking extracts are accessed/ Provided a customer environment and goals, determine the viability of external systems
- Topic 9: Understand how data is retrieved within a Relational Data Model/ Summarize Send Logs including when/why to use it; how to create and manage
Free Salesforce CRT-550 Exam Actual Questions
The questions for CRT-550 were last updated On Apr. 26, 2024
A B2B customer has customized journeys they want to use for several key accounts they are trying to sell into.
How could Marketing Cloud Connect be used to initiate these sends when contacts for select accounts are created?
Northern Trail Outfitters wants to use Marketing Cloud to send notifications to customers when their orders are ready for in-store pickup. The notifications can be either SMS or email depending on their communications preference.
How should the consultant set this up?
When Northern Trail Outfitters acquires a new customer, it would like to send a series of welcome messages on behalf of the brand with an optimized send time. New customers will be sent to Marketing Cloud via an hourly batch file drop.
Which solution should the consultant recommend?
Northern Trail Outfitters wants to export a data file to its SFTP using Automation Studio. The file should contain all subscribers who did not receive their intended email in the last 24 hours. The automation will be scheduled to run each day.
Which activity Is required in the automation?
Northern Trail Outfitters (NTO) wants to use Case data from Service Cloud as part of their current email messaging campaign. They want to import cases that indicate the customer wants someone to contact them after the case is closed. NTO tracks cases with a checkbox field called "Contact Me".
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