Salesforce Exam Salesforce-Sales-Representative Topic 6 Question 19 Discussion

Actual exam question for Salesforce's Salesforce Certified Sales Representative exam

Question #: 19
Topic #: 6

[All Salesforce Certified Sales Representative Questions]

A sales representative is doing a 9-month check-in with a customer following a successful deployment. The sales rep found an additional product that will help improve the customer value and adoption.

Which customer success concept is the sales rep utilizing in this example?

AImproved experiences

BInnovate together

CShared risks and shared accountability

Show Suggested Answer

Suggested Answer: B

When a sales representative conducts a 9-month check-in and identifies an additional product that could enhance customer value and adoption, they are utilizing the customer success concept of 'Innovate together.' This approach involves working collaboratively with the customer to find new solutions and opportunities that can drive further success and value from the partnership. By proactively suggesting products or services that complement previous purchases, the sales rep is helping the customer to innovate and achieve better results, reinforcing the relationship and demonstrating ongoing commitment to the customer's success.

by Nieves at Apr 14, 2024, 02:42 AM

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Glendora

8 days ago

You know, I'm starting to think the answer might be a combination of A and B. The sales rep is trying to improve the customer's experience by innovating together. This seems like a win-win scenario.

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Jutta

10 days ago

Ooh, this is a tough one. I was initially leaning towards B, but now I'm thinking A might be the better choice. Improved experiences for the customer should be the top priority here.

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Ressie

11 days ago

Haha, I bet the exam writer is just trying to trip us up with this question! But I think C is the way to go. Shared risks and accountability is the key to a successful customer relationship.

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Mona

12 days ago

I don't know, I'm kind of split between A and B. Improved experiences could be the right answer, but the 'innovate together' part in B also makes sense. This is a tough one!

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Junita

14 days ago

Hmm, I'm leaning towards B. Innovating together with the customer seems like the right approach here. The sales rep is proactively finding ways to improve the customer's experience.

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Lorean

16 days ago

Whoa, this question seems a bit tricky! I'm not sure if the answer is A, B, or C. I guess we'll have to really think this through.

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