Salesforce Exam Platform-App-Builder Topic 5 Question 87 Discussion

Actual exam question for Salesforce's Salesforce Certified Platform App Builder exam

Question #: 87
Topic #: 5

[All Salesforce Certified Platform App Builder Questions]

Universal Containers expects impacts to operations due to increased demand. The executive team will reach out to current customers and wants to see the number of open cases for the account and parent account.

What should an app builder use to display the number of open cases on the account page?

AFlow

BApproval Process

CRoll-up summary

DCuctom object

Show Suggested Answer

Suggested Answer: C

Roll-up summary fields can be used to count the number of related open cases for an account, including those from parent accounts if the relationship allows roll-up summaries. Reference:

[Salesforce Help - Roll-up Summary Fields](https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up up_summary_fields.htm&type=5)

by Felicidad at Apr 12, 2024, 09:51 AM

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Xochitl

8 days ago

I'm with you guys. This question is pretty straightforward. The only way I could see someone getting thrown off is if they're not familiar with roll-up summaries.

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Terrilyn

10 days ago

Exactly, the roll-up summary is the way to go here. It's a simple and elegant solution that doesn't require a lot of custom development.

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Vi

11 days ago

True, but then you'd have to write a lot more code to sync the custom object with the actual case records. The roll-up summary is a built-in feature that makes this much easier.

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Catalina

12 days ago

Hmm, I'm not too sure about that. Couldn't you also use a custom object to store and display the open case count?

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Sharen

14 days ago

I agree with Lenna. The roll-up summary field is designed specifically to display aggregate data like the number of open cases related to an account.

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Lenna

16 days ago

This is a pretty straightforward question about displaying the number of open cases on an account page. I think the correct answer is C) Roll-up summary.

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