Free Preparation Discussions
MENU
Salesforce Sales Representative Exam Questions
- Topic 1: Planning: In this topic, Salesforce Sales Professionals examine the elements of territory planning, such as account segmentation and prioritization. The focus of this topic is on creating approaches to engage key accounts effectively and developing robust business relationships with essential roles and personas.
- Topic 2: Customer Engagement: In this topic, Salesforce Sales Professionals explore how to demonstrate thought leadership to shift customer perspectives and align solutions with needs. Moreover, the topic focuses on leveraging multiple touchpoints builds prospect interest, while nurturing relationships enhances product adoption.
- Topic 3: Deal Management: Salesforce Sales Professionals learn to qualify prospects and progress them through sales stages. In this topic, emphasis is placed on understanding customer goals, challenges, and initiatives to present tailored value propositions. Identifying obstacles, gaining commitment, and finalizing contracts are integral steps to successful deal management, a crucial focus area of the exam.
- Topic 4: Pipeline Management: In this topic, Salesforce Sales Professionals develop skills to generate and evaluate pipeline opportunities. Candidates also focus on analyzing pipeline health insights. It ensures data integrity, improves relevance, and enables accurate stage progression. These competencies underpin successful pipeline management strategies, measured in the Salesforce Certified Sales Representative Exam.
- Topic 5: Forecasting: In this topic, Salesforce Sales Professionals assess forecast accuracy to drive opportunity consistency and evaluate risks and opportunities in business deals. Understanding key inputs for the forecasting process helps optimize predictions, an essential skill for the Salesforce Certified Sales Representative Exam.
- Topic 6: Customer Success: While covering this topic, sales professionals identify actions required for order booking and fulfillment. Recognizing the post-sales customer journey and assessing expected and realized value ensures alignment with customer goals, a vital area of knowledge for the exam.
Free Salesforce Salesforce Sales Representative Exam Actual Questions
Note: Premium Questions for Salesforce Sales Representative were last updated On Apr. 24, 2025 (see below)
In addition to learning more about customers, what does customer-centric discovery allow a sales representative to do?
Co-creating strategies based on confirmed challenges is what customer-centric discovery allows a sales rep to do, in addition to learning more about customers. Customer-centric discovery is the process of asking questions and listening to customers to understand their situation, needs, goals, and challenges. Co-creating strategies means working with customers to design and propose solutions that can address their confirmed challenges and deliver value and outcomes. Co-creating strategies helps to build trust and rapport, demonstrate expertise and differentiation, and influence purchase decisions.
A sales representative wants to avoid getting a price objection during a meeting near the end of the sales cycle.
Which strategy helps minimize price challenges?
How can a sales representative best identify a customer's challenges and initiatives?
Asking open-ended questions is a key skill for sales representatives, as it allows them to uncover the customer's challenges and initiatives, as well as their goals, needs, and pain points. Open-ended questions are those that cannot be answered with a simple ''yes'' or ''no'', but require the customer to provide more information and explanation. For example, instead of asking ''Are you happy with your current solution?'', a sales rep can ask ''What are the main challenges you are facing with your current solution?'' or ''How does your current solution help you achieve your goals?'' By eliciting detailed responses, the sales rep can gain a deeper understanding of the customer's situation, identify opportunities to add value, and tailor their solution accordingly.Reference:
A sales representative clarifies how a specific customer will benefit from the solution proposed.
Which part of a solution unit is the sales rep using?
A benefit is a part of a solution unit that clarifies how a specific customer will benefit from the solution proposed. A benefit is the value or advantage that the solution provides to the customer, such as saving time, money, or effort, or increasing productivity, quality, or satisfaction. A benefit should be specific, measurable, and relevant to the customer's pain points and needs. Reference: https://www.salesforce.com/resources/articles/value-selling/#value-selling-definition
How many days are recommended between calls when reaching out to contacts at strategic accounts?
https://help.salesforce.com/s/articleView?id=sf.hvs_cadences_examples.htm&type=5
- Select Question Types you want
- Set your Desired Pass Percentage
- Allocate Time (Hours : Minutes)
- Create Multiple Practice tests with Limited Questions
- Customer Support
Christa
5 days agoMarleen
1 months agoDwight
2 months agoAnnamae
3 months agoTheresia
3 months agoLeatha
4 months agoDawne
4 months agoNovella
5 months agoJules
5 months agoWillow
5 months agoBambi
6 months agoLaticia
6 months agoTruman
6 months agoWai
7 months agoKarma
7 months agoCamellia
7 months agoAriel
8 months agoCharisse
8 months agoKris
8 months agoDeandrea
9 months agoElin
9 months agoTien
10 months agoMollie
10 months agoAn
10 months agoMelissia
11 months agoPhuong
11 months agoYoko
11 months agoLashon
11 months ago