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Salesforce Field Service Consultant Exam Questions

Exam Name: Salesforce Certified Field Service Consultant
Exam Code: Field Service Consultant
Related Certification(s):
  • Salesforce Consultant Certifications
  • Salesforce Field Service Consultant Certifications
Certification Provider: Salesforce
Actual Exam Duration: 105 Minutes
Number of Field Service Consultant practice questions in our database: 163 (updated: Apr. 24, 2025)
Expected Field Service Consultant Exam Topics, as suggested by Salesforce :
  • Topic 1: Managing Resources: The section of the exam covers how to configure and oversee crews, find out when to set up different resource types, and suggest the best Service Territories and their Members.
  • Topic 2: Managing Work Orders: In this section, the topics covered include configuring Work Order processes, parameters, and Work Types. In a given environment, it covers how to choose the appropriate Resource Preferences and how to apply Products Required to a Work Order. It also relates to the analysis of using the Work Order Line Items.
  • Topic 3: Managing Scheduling and Optimization: The exam section covers the understanding of field service settings for SFS Administrators. In a given landscape, it covers how to select the most appropriate action to manage a Service Appointment. Moreover, the section is about applying the appropriate lifecycle of a Service Appointment required to execute a Work Order and how to select the appropriate Schedule Policy to achieve the business needs.
  • Topic 4: Configuring Mobility: This section of the exam covers assessing the needs and technologies required to implement a customer sign-off procedure and how to set up the Field Service app to support key business processes. It deals with distinguishing between Field Service Mobile and Salesforce Mobile app skills.
  • Topic 5: Managing Inventory: In this section, the focus is on business requirements and how to distinguish the appropriate price book model for products consumed. It also covers how to justify which defines the applicable inventory model and describe the Return Order object model and process.
  • Topic 6: Managing Assets: In this exam section, the focus is on the application of procedural concepts to maintain and update assets and asset relationships.
  • Topic 7: Configuring Maintenance Plans: In this exam section, focus is given on suggestions regarding the appropriate maintenance plan.
  • Topic 8: Permissions and Sharing: This exam section aims to evaluate the understanding of use cases for different types of SFS permission sets and how scheduled Service Appointments are shared with service resources.
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Larue

1 days ago
Passed on my first try! Pass4Success's questions aligned perfectly with the actual exam.
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Fairy

1 months ago
Service report templates were tested. Know how to create and customize service report templates for different types of work orders.
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Veronica

1 months ago
Field Service Consultant cert achieved! Couldn't have done it without Pass4Success's prep materials.
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Darrin

2 months ago
Forecasting and capacity planning questions were challenging. Understand how to use FSL features for long-term resource planning and forecasting.
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Brittani

2 months ago
Crew management scenarios were included. Study how to set up and manage crews for complex field service jobs requiring multiple resources.
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Gertude

2 months ago
Nailed the Salesforce exam! Pass4Success's questions were incredibly similar to the real thing.
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Jaime

3 months ago
Contract management questions appeared. Be familiar with service contracts, entitlements, and how they relate to field service operations.
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Hailey

3 months ago
Time sheet and absence management came up. Understand how to configure and use time sheets for accurate time tracking in field service.
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Apolonia

3 months ago
Exam success! Pass4Success's materials were crucial for my Field Service Consultant certification.
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Xuan

3 months ago
I passed the Salesforce Certified Field Service Consultant exam, and the Pass4Success practice questions were very useful. One question that I struggled with was about Configuring Maintenance Plans. It asked how to automate maintenance reminders for assets, and I wasn't sure about the exact steps.
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Lili

4 months ago
Knowledge article integration was tested. Know how to leverage knowledge articles for field service technicians and incorporate them into work orders.
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Shasta

4 months ago
Asset management questions were present. Study the relationship between assets, locations, and work orders in field service contexts.
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Earleen

4 months ago
Certified Field Service Consultant now, thanks to Pass4Success's accurate exam questions!
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Marion

4 months ago
Happy to report that I passed the Salesforce Field Service Consultant exam! The Pass4Success practice questions were a great help. There was a question on Managing Resources that asked how to allocate resources based on skill sets, and I had to remember the specific settings for resource management.
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Twana

5 months ago
Maintenance plans and preventive maintenance scenarios appeared. Understand how to create and manage maintenance plans for recurring services.
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Mica

5 months ago
I passed the Salesforce Certified Field Service Consultant exam, and the Pass4Success practice questions played a big role. One question that I found difficult was about Managing Inventory. It asked how to set up inventory replenishment rules, and I wasn't entirely sure about the correct configuration.
upvoted 0 times
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Lera

5 months ago
Passed the Salesforce exam with flying colors! Pass4Success made it possible in such a short time.
upvoted 0 times
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Leota

5 months ago
Service territory management was crucial. Know how to set up and optimize service territories for efficient field service operations.
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Whitley

5 months ago
Thrilled to announce that I passed the Salesforce Field Service Consultant exam! The Pass4Success practice questions were very helpful. There was a question on Permissions and Sharing that asked how to set up role-based access for different user groups, and I had to think carefully about the sharing rules.
upvoted 0 times
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Barabara

6 months ago
Inventory management questions were tricky. Be familiar with product and location hierarchies, and how they impact stock levels and transfers.
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Veronique

6 months ago
I successfully passed the Salesforce Certified Field Service Consultant exam, and the Pass4Success practice questions were instrumental. One question that puzzled me was about Configuring Mobility. It asked how to enable offline access for field technicians, and I wasn't sure about all the necessary settings.
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Kathrine

6 months ago
Field Service Consultant exam conquered! Grateful for Pass4Success's relevant practice tests.
upvoted 0 times
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Glory

6 months ago
Mobile app configuration came up frequently. Understand how to customize the Field Service mobile app for different user profiles and roles.
upvoted 0 times
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Malcolm

6 months ago
Excited to share that I passed the Salesforce Field Service Consultant exam! The Pass4Success practice questions were a lifesaver. There was a question on Managing Assets that asked how to track asset lifecycle stages, and I had to recall the specific fields and processes involved.
upvoted 0 times
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Yvonne

7 months ago
Resource management was a key focus. Expect questions on capacity-based and skills-based assignment rules. Know how to set up and utilize these effectively.
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Flo

7 months ago
I passed the Salesforce Certified Field Service Consultant exam, thanks to the Pass4Success practice questions. One challenging question was about Managing Scheduling and Optimization. It asked how to configure the system to automatically assign the nearest available technician to a job, and I wasn't completely confident in my answer.
upvoted 0 times
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Stevie

7 months ago
Aced the Field Service Consultant certification! Pass4Success materials were a lifesaver for quick prep.
upvoted 0 times
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Lashunda

7 months ago
Encountered several questions on Service Appointment scheduling optimization. Study the factors affecting automated scheduling and how to configure scheduling policies.
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Nguyet

7 months ago
Just cleared the Salesforce Field Service Consultant exam! The Pass4Success practice questions were a great resource. There was a tricky question on Managing Work Orders, specifically about the best practices for prioritizing urgent work orders. I had to think hard about the criteria for urgency.
upvoted 0 times
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Shoshana

8 months ago
Just passed the Salesforce Certified Field Service Consultant exam! So grateful for Pass4Success's relevant practice questions. Be ready for scenario-based questions on Work Order management and prioritization.
upvoted 0 times
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Gracia

8 months ago
I recently passed the Salesforce Certified Field Service Consultant exam, and I must say, the Pass4Success practice questions were incredibly helpful. One question that stumped me was about configuring Maintenance Plans. It asked how to set up a recurring maintenance schedule for assets, and I wasn't entirely sure about the correct sequence of steps.
upvoted 0 times
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Dannie

8 months ago
Just passed the Salesforce Field Service Consultant exam! Thanks Pass4Success for the spot-on practice questions.
upvoted 0 times
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Joseph

8 months ago
Passing the Salesforce Certified Field Service Consultant exam was a great achievement for me, and I attribute my success to using Pass4Success practice questions. The exam covered important topics like Managing Resources and Managing Work Orders. One question that I remember struggling with was related to choosing the appropriate Resource Preferences for a given environment. Despite my uncertainty, I passed the exam.
upvoted 0 times
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Vernice

9 months ago
My exam experience was successful as I passed the Salesforce Certified Field Service Consultant exam using Pass4Success practice questions. The exam included topics such as Managing Resources and Managing Work Orders. One question that I found challenging was about configuring Work Order processes and applying Products Required to a Work Order. Despite my uncertainty, I was able to pass the exam.
upvoted 0 times
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Jina

10 months ago
Just passed the Salesforce Certified Field Service Consultant exam! Be prepared for questions on optimization of resource scheduling and capacity planning. Study the Service Appointment lifecycle and how to maximize efficiency. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
upvoted 0 times
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Kattie

10 months ago
Service appointment booking and optimization were crucial topics in my exam. Practice solving complex scheduling problems and understanding optimization rules. Thanks to Pass4Success for providing relevant practice questions that helped me prepare efficiently and pass the exam!
upvoted 0 times
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Ezekiel

10 months ago
I recently passed the Salesforce Certified Field Service Consultant exam with the help of Pass4Success practice questions. The exam covered topics like Managing Resources and Managing Work Orders. One question that stood out to me was related to configuring crews and setting up Service Territories. I wasn't completely sure of the answer, but I managed to pass the exam.
upvoted 0 times
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Free Salesforce Field Service Consultant Exam Actual Questions

Note: Premium Questions for Field Service Consultant were last updated On Apr. 24, 2025 (see below)

Question #1

Universal containers want technicians to view work progress through the work

order line-item card in the field service lightning mobile app.

Which configuration steps should a consultant take to meet this requirement?

Reveal Solution Hide Solution
Correct Answer: C

A custom lightning component that displays work order progress can be created using Lightning Web Components or Aura Components and deployed to technicians through the Field Service Mobile App using Mobile App Extensions. Adding the work order line items related list to the work order page layout would not show the work progress on the work order line-item card in the Field Service Mobile App. Creating a custom visual force page or a report chart would not be compatible with the Field Service Mobile App user interface. Reference: https://developer.salesforce.com/docs/component-library/documentation/en/lwc https://developer.salesforce.com/docs/atlas.en-us.lightning.meta/lightning/ https://help.salesforce.com/s/articleView?id=sf.fs_mobile_app_extensions.htm&type=5


Question #2

Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.

How should the Consultant meet this requirement?

Reveal Solution Hide Solution
Correct Answer: C

This option allows automatically associating certain products to Work Orders based on the work type selected, and generating Work Order Line Items for those products. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5


Question #3

Which three objects are associated to the Work Type? Choose 3 answers

Reveal Solution Hide Solution
Correct Answer: A, C, E

These three objects are associated to the work type, as they define the skills, products, and service appointments that are related to the type of work performed. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5


Question #4

A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.

What should the Consultant recommend to meet this requirement?

Reveal Solution Hide Solution
Correct Answer: B

A Service Appointment with a single Work Order with Work Order Line Items for each Asset allows servicing multiple Assets at a customer site during a single visit with minimal impact for the customer and consolidated work for the Technician[28. Creating and scheduling independent Work Orders for each Asset, each with a Service Appointment, would create unnecessary complexity and duplication. Creating designated Time Slots to ensure appropriate time is held to accommodate these types of visits would not address the requirement of servicing multiple Assets. Creating a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment, would create redundant service appointments for the same visit. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5


Question #5

How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the

Gantt?

Reveal Solution Hide Solution
Correct Answer: B

Gantt Palettes allow the dispatcher to color code service appointments based on any field value, such as revenue or priority. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_gantt_palettes.htm&type=5


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