Salesforce Exam User Experience Designer Topic 7 Question 43 Discussion

Actual exam question for Salesforce's User Experience Designer exam

Question #: 43
Topic #: 7

[All User Experience Designer Questions]

Cloud Kicks' digital support representatives have different needs and requirements for Knowledge articles than customers. Customers need to see:

* Some Knowledge articles, not all

* Articles organized in different categories

* Different fields than support representatives

Which consideration should be made when determining how to present Knowledge articles to each audience?

ASeparate articles should be written for each audience, with only relevant information.

BPage layouts or permissions can display only the fields needed for each audience.

CTopics within a customer site must be organized the same as internal data categories.

Show Suggested Answer

Suggested Answer: A, C

by Bette at Jul 26, 2023, 03:08 AM

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Annmarie

2 months ago

I'm with Kattie on this one. Separate articles? That's like reinventing the wheel. Page layouts and permissions are the smart play here.

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Kattie

2 months ago

Haha, imagine if we had to write separate articles for each audience. Cloud Kicks would need a whole team just for that! B is the way to go, for sure.

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Brynn

11 days ago

B) Page layouts or permissions can display only the fields needed for each audience.

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Ranee

14 days ago

A) Separate articles should be written for each audience, with only relevant information.

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Orville

17 days ago

B) Page layouts or permissions can display only the fields needed for each audience.

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Raymon

23 days ago

B) Page layouts or permissions can display only the fields needed for each audience.

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Ming

24 days ago

A) Separate articles should be written for each audience, with only relevant information.

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Fatima

1 months ago

B) Page layouts or permissions can display only the fields needed for each audience.

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Kallie

2 months ago

Hmm, I was leaning towards A, but B makes a lot of sense. Permissions are key to showing the right content to the right audience.

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Shalon

2 months ago

Exactly, permissions ensure that the right content is shown to the right audience.

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Iluminada

2 months ago

B) Page layouts or permissions can display only the fields needed for each audience.

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Rodney

2 months ago

I agree, B seems like the easiest and most efficient solution. Plus, you don't want customers seeing all the internal info, that could be confusing.

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Quentin

2 months ago

C) Topics within a customer site must be organized the same as internal data categories.

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Reena

2 months ago

B) Page layouts or permissions can display only the fields needed for each audience.

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Latonia

2 months ago

A) Separate articles should be written for each audience, with only relevant information.

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Lashanda

2 months ago

I believe option B) is the best choice, as it allows for customization based on audience needs.

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Ryan

2 months ago

Definitely B. Separate articles would be too much work, and the categories need to be different for customers vs. support reps.

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Charlesetta

3 months ago

I agree, it would make it easier for both customers and support representatives.

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Latia

3 months ago

I think the key is to present different fields to each audience.

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