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Salesforce Exam User Experience Designer Topic 3 Question 67 Discussion

Actual exam question for Salesforce's User Experience Designer exam
Question #: 67
Topic #: 3
[All User Experience Designer Questions]

Cloud Kicks wants to drive engagement on its website.

Which two Salesforce features should boost engagement?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: B

A docked prompt is a type of In-App Guidance that can be used to provide contextual help and guidance to the users in the Salesforce app. A docked prompt is a small pop-up window that appears at the bottom of the screen, and can contain text, images, links, or videos. A docked prompt can be triggered by various events, such as opening a page, clicking a button, or completing an action.A docked prompt can also be dismissed by the user, or set to expire after a certain time or date12

A UX Designer can customize the Salesforce Help Menu to meet the request of Cloud Kicks' Sales team by creating a docked prompt based on new feature rollouts. This way, the UX Designer can:

Inform the users about the new features and how they can benefit from them.For example, the UX Designer can create a docked prompt that introduces the new Einstein Opportunity Scoring feature, and explains how it can help the users prioritize their opportunities and close more deals3

Guide the users through the steps and best practices to use the new features.For example, the UX Designer can create a docked prompt that shows the users how to access and configure the new Einstein Opportunity Scoring feature, and how to interpret and act on the scores3

Engage the users and encourage them to explore and adopt the new features.For example, the UX Designer can create a docked prompt that includes a link to a video tutorial, a Trailhead module, or a feedback survey about the new Einstein Opportunity Scoring feature3

Show a site map of all the content: This is not a way to customize the Salesforce Help Menu to meet the request of Cloud Kicks' Sales team, because a site map of all the content is not a type of In-App Guidance, and it does not provide specific and timely help and guidance for the users.A site map of all the content is a visual representation of the structure and hierarchy of a website or app, and it can be useful for planning and designing the user interface, but not for providing In-App Guidance4

Provide links to external resources, such as training videos or a company dictionary: This is not a way to customize the Salesforce Help Menu to meet the request of Cloud Kicks' Sales team, because providing links to external resources is not a type of In-App Guidance, and it does not provide contextual and interactive help and guidance for the users.Providing links to external resources is a way to supplement the Salesforce Help Menu with additional information and resources, but not to create In-App Guidance5


Create In-App Guidance Unit | Salesforce Trailhead

In-App Guidance - Salesforce Help

Create a Docked Prompt for New Feature Rollouts Unit | Salesforce Trailhead

What is a Sitemap? - Interaction Design Foundation

Customize the Help Menu in Lightning Experience - Salesforce Help

by Lisbeth at Sep 12, 2024, 05:14 PM

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Ahmed
1 months ago
I bet the Einstain Bots are so smart, they can even recommend the right answer to this question. Time to put my money on A and C!
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Edward
1 months ago
Hold up, are we talking about driving engagement or getting people to run away from the website? I'd go with the Einstain Bots and MyTrailhead, personally.
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Annett
2 days ago
Let's focus on Einstain Bots and MyTrailhead to boost engagement.
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Adolph
3 days ago
I think Salesforce Connect might be useful for integrating different systems.
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Beatriz
7 days ago
Automated Invitations could also help bring people in.
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Noelia
10 days ago
I agree, Einstain Bots and MyTrailhead sound like the way to go.
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Justine
1 months ago
Salesforce Connect? Is that like a dating app for cloud services? I'm looking to boost website engagement, not my social life.
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Joni
15 days ago
C) MyTrailhead
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Michael
16 days ago
A) Einstain Bots
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Margret
2 months ago
Automated Invitations? Sounds like a great way to spam my customers. I'll stick with the more engaging options, thanks.
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Jacklyn
10 days ago
Yeah, I prefer using features like MyTrailhead and Salesforce Connect to drive engagement rather than Automated Invitations.
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Miles
14 days ago
I think MyTrailhead and Salesforce Connect are more interactive and engaging choices compared to Automated Invitations.
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Wilbert
16 days ago
I agree, Automated Invitations can be seen as spammy. MyTrailhead and Salesforce Connect seem like better options.
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Tamar
19 days ago
Salesforce Connect allows for seamless integration with external data sources.
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Orville
21 days ago
MyTrailhead offers interactive learning experiences for customers.
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Adolph
25 days ago
I think MyTrailhead and Salesforce Connect would be better options for engagement.
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Mireya
2 months ago
I agree, Automated Invitations can come off as spammy.
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Theodora
2 months ago
I believe Einstain Bots and Salesforce Connect would also be effective in driving engagement.
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Miriam
2 months ago
Looks like Einstein Bots and MyTrailhead are the way to go here. Gotta love those AI-powered bots and personalized learning experiences!
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Winfred
21 days ago
Let's implement them and see the results!
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Tomoko
1 months ago
Combining both features should really boost engagement on the website.
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Hana
1 months ago
MyTrailhead is also a great feature for creating personalized learning experiences.
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Malika
2 months ago
I agree, Einstein Bots can definitely help drive engagement.
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Ranee
2 months ago
I agree with Jerry. Automated Invitations can attract users and MyTrailhead can provide interactive learning experiences.
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Jerry
2 months ago
I think Automated Invitations and MyTrailhead would boost engagement.
upvoted 0 times
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