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Salesforce Exam User Experience Designer Topic 3 Question 64 Discussion

Actual exam question for Salesforce's User Experience Designer exam
Question #: 64
Topic #: 3
[All User Experience Designer Questions]

A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives.

The service representatives work on multiple support cases hour, accessing them viaqueues, calls, or live chat.

Which console navigation feature would NOT be relevant to the designer recommendation?

Show Suggested Answer Hide Answer
Suggested Answer: A

To optimize the relationship between two objects in Salesforce, such as Container and Container Bids, where there is a need for a tight relationship and cascading delete functionality, a Master-Detail relationship is most suitable. This type of relationship has the following characteristics:

Cascading Delete: When a record in the master (or parent) object is deleted, all related detail (or child) records are automatically deleted. This ensures data integrity and aligns with the requirement that Container Bids should be deleted when their associated Container is deleted.

Tight Coupling: A Master-Detail relationship creates a strong linkage between the two objects, where the detail (child) record's existence is dependent on the master (parent) record. This is appropriate for scenarios where the child record should not exist without its parent.

Options B (Hierarchical Lookup) and C (Many-to-one Lookup) do not provide the same level of dependency and cascading delete functionality inherent in a Master-Detail relationship.

Reference: Salesforce's official documentation provides extensive information on different types of relationships between objects, including Master-Detail relationships. The Salesforce Developer Documentation is a valuable resource for understanding how to set up and use these relationships to ensure data integrity and optimize application design.


Contribute your Thoughts:

Leslie
3 days ago
Option D sounds a bit off. Why would a lower resolution monitor provide a better experience for the service reps? Seems like a stretch.
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Corazon
20 days ago
I see your point. Option D is more about hardware compatibility, while the other options are directly related to console navigation.
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Brendan
23 days ago
I agree with Carman. Option D is about monitor resolution, not console navigation.
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Carman
28 days ago
I think option D would not be relevant because it doesn't affect the console navigation feature.
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