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Salesforce Exam User Experience Designer Topic 2 Question 53 Discussion

Actual exam question for Salesforce's User Experience Designer exam
Question #: 53
Topic #: 2
[All User Experience Designer Questions]

A Development team is not valuing the results of a usability testing session.

How should acceptance of the results be increased?

Show Suggested Answer Hide Answer
Suggested Answer: B

A docked prompt is a type of In-App Guidance that can be used to provide contextual help and guidance to the users in the Salesforce app. A docked prompt is a small pop-up window that appears at the bottom of the screen, and can contain text, images, links, or videos. A docked prompt can be triggered by various events, such as opening a page, clicking a button, or completing an action.A docked prompt can also be dismissed by the user, or set to expire after a certain time or date12

A UX Designer can customize the Salesforce Help Menu to meet the request of Cloud Kicks' Sales team by creating a docked prompt based on new feature rollouts. This way, the UX Designer can:

Inform the users about the new features and how they can benefit from them.For example, the UX Designer can create a docked prompt that introduces the new Einstein Opportunity Scoring feature, and explains how it can help the users prioritize their opportunities and close more deals3

Guide the users through the steps and best practices to use the new features.For example, the UX Designer can create a docked prompt that shows the users how to access and configure the new Einstein Opportunity Scoring feature, and how to interpret and act on the scores3

Engage the users and encourage them to explore and adopt the new features.For example, the UX Designer can create a docked prompt that includes a link to a video tutorial, a Trailhead module, or a feedback survey about the new Einstein Opportunity Scoring feature3

Show a site map of all the content: This is not a way to customize the Salesforce Help Menu to meet the request of Cloud Kicks' Sales team, because a site map of all the content is not a type of In-App Guidance, and it does not provide specific and timely help and guidance for the users.A site map of all the content is a visual representation of the structure and hierarchy of a website or app, and it can be useful for planning and designing the user interface, but not for providing In-App Guidance4

Provide links to external resources, such as training videos or a company dictionary: This is not a way to customize the Salesforce Help Menu to meet the request of Cloud Kicks' Sales team, because providing links to external resources is not a type of In-App Guidance, and it does not provide contextual and interactive help and guidance for the users.Providing links to external resources is a way to supplement the Salesforce Help Menu with additional information and resources, but not to create In-App Guidance5


Create In-App Guidance Unit | Salesforce Trailhead

In-App Guidance - Salesforce Help

Create a Docked Prompt for New Feature Rollouts Unit | Salesforce Trailhead

What is a Sitemap? - Interaction Design Foundation

Customize the Help Menu in Lightning Experience - Salesforce Help

by Malinda at Mar 10, 2024, 02:59 PM

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Kaycee
8 hours ago
Linking to best practice articles? That's like giving them homework. Let's keep it interactive and engaging!
upvoted 0 times
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Cristal
2 days ago
A new prototype is a great idea! Visuals speak louder than words, and the team will be able to see the improvements.
upvoted 0 times
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Shad
3 days ago
I'm not sure script testing is the answer here. The development team needs to actually see the usability issues in action.
upvoted 0 times
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Halina
7 days ago
Option B is the way to go! Observing the sessions first-hand will really help the team understand the user's struggles.
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Chanel
13 days ago
Creating a new prototype to demonstrate improvement could also show the team the value of the usability testing.
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Kimberlie
15 days ago
I agree with Ellsworth. It can help the team understand the importance of the results.
upvoted 0 times
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Ellsworth
21 days ago
I think inviting team members to observe usability sessions is a good idea.
upvoted 0 times
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