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Salesforce Exam User Experience Designer Topic 1 Question 82 Discussion

Actual exam question for Salesforce's User Experience Designer exam
Question #: 82
Topic #: 1
[All User Experience Designer Questions]

Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team.

What is one requirement that could lead to recommending the Console?

Show Suggested Answer Hide Answer
Suggested Answer: B

The Console is a tab-based workspace that allows users to access multiple records and related information on a single screen. This can help users who need to switch between different records quickly and easily, without losing context or wasting time. For example, a salesperson who needs to compare different opportunities, check account details, or update contact information can benefit from using the Console. The Standard Salesforce Navigation, on the other hand, only allows users to open one record at a time, which can be limiting for some use cases.Reference: :Salesforce Console:Explore the Service Console


by Carey at May 02, 2025, 03:09 AM

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Filiberto
8 days ago
I'm just picturing the sales team doing the 'Salesforce Shuffle' between all those list views. Option B is the way forward!
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Margret
2 days ago
A) Need for viewing multiple list views at the same time
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Dortha
13 days ago
Console or not, I hope they have a 'Teleport to Client' feature. That would be a real game-changer for the field work.
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Rochell
15 days ago
Viewing multiple list views at the same time? Sounds like a must-have for a busy sales team. Option A gets my vote.
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Alton
30 days ago
I personally feel that if the work is mostly in the field, then the Standard Salesforce Navigation might be more suitable.
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Howard
1 months ago
I agree with Glory. Being able to toggle between multiple records is also a key factor in choosing the Console.
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Glory
1 months ago
I think the requirement for viewing multiple list views at the same time could lead to recommending the Console.
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Clemencia
1 months ago
The Console seems like the way to go if you need to toggle between multiple records. That's a huge time-saver for the sales team.
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Bobbye
15 days ago
C) Work that is mostly in the field
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Carline
17 days ago
B) Ability to toggle between multiple records
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Mari
1 months ago
A) Need for viewing multiple list views at the same time
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