Salesforce Exam User Experience Designer Topic 1 Question 36 Discussion

Actual exam question for Salesforce's User Experience Designer exam

Question #: 36
Topic #: 1

[All User Experience Designer Questions]

Cloud Kicks (CK) is going to launch a new Salesforce process for itsCustomer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.

Which three Salesforce tools should be used to track and measure the adoption of the new process?

Choose 3 answers

AUser Engagement Dashboard and Report

BCustom Permission Sets

CSalesforce Surveys for user Satisfaction

DVisualforce App

EChatter polls

Show Suggested Answer

Suggested Answer: B, D

by Deandrea at Feb 05, 2023, 05:03 AM

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Agustin

18 days ago

A, C, and E for sure! That's the perfect combo to track process adoption and user satisfaction. Chatter polls for the win!

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Kristine

19 days ago

I'm not sure about D. It might not be as effective as the other options.

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Jolene

20 days ago

I agree with Angelica. Those tools can help track user engagement and satisfaction.

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Angelica

27 days ago

I think A, C, and E are the best options.

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