Salesforce Exam User Experience Designer Topic 1 Question 36 Discussion

Actual exam question for Salesforce's User Experience Designer exam

Question #: 36
Topic #: 1

[All User Experience Designer Questions]

Cloud Kicks (CK) is going to launch a new Salesforce process for itsCustomer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.

Which three Salesforce tools should be used to track and measure the adoption of the new process?

Choose 3 answers

AUser Engagement Dashboard and Report

BCustom Permission Sets

CSalesforce Surveys for user Satisfaction

DVisualforce App

EChatter polls

Show Suggested Answer

Suggested Answer: B, D

by Deandrea at Feb 05, 2023, 05:03 AM

Limited Time Offer

25%

Off

Get Premium User Experience Designer Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Xenia

1 months ago

Wait, wait, wait... you're telling me I can't use a magic 8-ball to track process adoption? I'm pretty sure that's the most accurate method out there!

upvoted 0 times

Hyman

16 days ago

A) User Engagement Dashboard and Report

upvoted 0 times

...

Stefany

1 months ago

Oh man, the user engagement dashboard and Chatter polls are like peanut butter and jelly. They just go together so well! Throw in some Salesforce surveys for good measure, and you're golden.

upvoted 0 times

...

Steffanie

1 months ago

I'm a bit puzzled by the custom permission sets. Isn't that more for controlling user access than measuring adoption? I'd stick with the user engagement dashboard, surveys, and Chatter polls.

upvoted 0 times

Minna

19 hours ago

I agree, custom permission sets seem more for access control.

upvoted 0 times

...

Billye

2 months ago

Hmm, I'm not sure about that Visualforce App option. Isn't that a bit old-school these days? I'd go with the dashboard, surveys, and Chatter polls - much more modern approach.

upvoted 0 times