Salesforce Exam Service Cloud Consultant Topic 8 Question 74 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 74
Topic #: 8

[All Service Cloud Consultant Questions]

Service Console users work on dozens of cases at a time and often need to update a case they worked on earlier in the day.

What should a consultant recommend?

AAdd History to the Utility bar.

BCreate a custom dashboard.

CKeep all cases open in tabs.

Show Suggested Answer

Suggested Answer: B

by Helga at Jul 28, 2023, 05:04 PM

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Adria

7 hours ago

I'm not sure about that. Wouldn't a custom dashboard (Option B) be a more organized way to keep track of all the cases? That seems like a more professional approach.

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Gabriele

12 days ago

I agree with Regenia. Option C is the best choice here. It allows the users to easily access the cases they've been working on throughout the day.

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Regenia

13 days ago

Option C makes the most sense. Keeping all the cases open in tabs is a great way to quickly switch between them and update them as needed.

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Shoshana

15 days ago

I think creating a custom dashboard would be the best option.

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Erin

16 days ago

I disagree, I believe we should keep all cases open in tabs.

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Kristin

22 days ago

I think we should add History to the Utility bar.

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