Salesforce Exam Service Cloud Consultant Topic 6 Question 114 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 114
Topic #: 6

[All Service Cloud Consultant Questions]

[Contact Center Analytics]

A consultant is tasked with creating a dashboard in Salesforce for Cloud Kicks' executives. The dashboard needs to provide insights that will

assist in strategic decision-making.

Which type of report should the consultant include to meet the requirement?

ASnapshot reporting that shows trends in the number of cases handled per month, providing a high-level overview of customer service operations

BOmni-Channel Analytics detailing specific paths and routing types to evaluate the efficiency of support channel

CDetailed CTI analytics reports, such as wait times and handle times, to review individual agent performance

Show Suggested Answer

Suggested Answer: A

by Sharita at Jun 15, 2025, 11:19 PM

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