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Salesforce Exam Service Cloud Consultant Topic 5 Question 106 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam
Question #: 106
Topic #: 5
[All Service Cloud Consultant Questions]

Universal Containers wants to reduce the amount of time support agents spend creating cases. Case creation must scale up to 5,000 new cases per day and allow file attachments under 10 MB by the customer.

Which feature should the consultant suggest?

Show Suggested Answer Hide Answer
Suggested Answer: B

For handling a high volume of simple cases such as password resets and order inquiries across multiple channels, implementing Einstein Bots is recommended. Bots can automate responses to these common inquiries, providing self-service options for customers and reducing the case load on human agents.


by Cassandra at Dec 09, 2024, 01:57 PM

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Art
7 days ago
Email-to-Case is great, but it doesn't support file attachments, which is a requirement for this scenario. Web-to-Case is the way to go.
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Danica
9 days ago
On-Demand Email-to-Case could work, but it might be a bit more complicated to set up. I'd go with the simpler Web-to-Case option.
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Bernardo
15 days ago
I disagree, I believe On-Demand Email-to-Case would be more efficient for handling the large number of cases and file attachments.
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Casandra
19 days ago
I agree with Ronny, Email-to-Case seems like the best option to handle the high volume of cases.
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Latanya
20 days ago
Web-to-Case seems like the obvious choice here. It allows customers to create cases directly on the website, which should help scale up to 5,000 cases per day.
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Rickie
6 days ago
A) Web-to-Case sounds like the best option for this scenario.
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Ronny
26 days ago
I think we should go with Email-to-Case for this scenario.
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