Salesforce Exam Service Cloud Consultant Topic 5 Question 106 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 106
Topic #: 5

[All Service Cloud Consultant Questions]

Universal Containers wants to reduce the amount of time support agents spend creating cases. Case creation must scale up to 5,000 new cases per day and allow file attachments under 10 MB by the customer.

Which feature should the consultant suggest?

AWeb-to-Case

BOn-Demand Email-to-Case

CEmail-to-Case

Show Suggested Answer

Suggested Answer: B

For handling a high volume of simple cases such as password resets and order inquiries across multiple channels, implementing Einstein Bots is recommended. Bots can automate responses to these common inquiries, providing self-service options for customers and reducing the case load on human agents.

by Cassandra at Dec 09, 2024, 01:57 PM

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Carmelina

2 months ago

Web-to-Case is like the Swiss Army knife of case creation. It's got everything you need and more!

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Merrilee

10 days ago

C) Email-to-Case

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Kimi

10 days ago

Absolutely, Web-to-Case is like a lifesaver for support agents dealing with high case volumes.

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Maddie

13 days ago

I agree, Web-to-Case is the best option for reducing the time spent on case creation.

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Jeanice

14 days ago

Web-to-Case is definitely the way to go for handling that volume of cases efficiently.

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Kanisha

14 days ago

B) On-Demand Email-to-Case

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Tashia

18 days ago

A) Web-to-Case

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Delmy

19 days ago

C) Email-to-Case

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Candida

1 months ago

B) On-Demand Email-to-Case

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Dortha

1 months ago

A) Web-to-Case

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Graciela

2 months ago

Web-to-Case all the way! Easy to set up, scalable, and handles those pesky file attachments. This is a no-brainer.

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Art

2 months ago

Email-to-Case is great, but it doesn't support file attachments, which is a requirement for this scenario. Web-to-Case is the way to go.

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Eladia

4 days ago

On-Demand Email-to-Case won't work since it doesn't support file attachments.

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Eliz

17 days ago

B) On-Demand Email-to-Case

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Ligia

18 days ago

That makes sense, Web-to-Case allows for file attachments.

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Derick

1 months ago

A) Web-to-Case

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Danica

2 months ago

On-Demand Email-to-Case could work, but it might be a bit more complicated to set up. I'd go with the simpler Web-to-Case option.

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Bernardo

2 months ago

I disagree, I believe On-Demand Email-to-Case would be more efficient for handling the large number of cases and file attachments.

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Casandra

2 months ago

I agree with Ronny, Email-to-Case seems like the best option to handle the high volume of cases.

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Latanya

2 months ago

Web-to-Case seems like the obvious choice here. It allows customers to create cases directly on the website, which should help scale up to 5,000 cases per day.

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