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Salesforce Exam Service Cloud Consultant Topic 3 Question 92 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam
Question #: 92
Topic #: 3
[All Service Cloud Consultant Questions]

Universal Containers (UC) wants to report on how many customers with Service Contracts have specific entitlements to determine if UC's

support offerings should be adjusted.

Which feature should the consultant recommend?

Show Suggested Answer Hide Answer
Suggested Answer: C

To reduce call volume and resolution time within Service Cloud, implementing a comprehensive Knowledge base is recommended. Providing customers with access to self-service information through Knowledge articles enables them to find answers to common questions independently, reducing the need for direct contact with service agents and improving overall service efficiency.


by Alecia at Jun 23, 2024, 06:22 PM

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Cherry
1 months ago
I hear the consultant's going to recommend building a trebuchet to launch the report. Old-school, but effective!
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Mariann
1 months ago
Hmm, I wonder if we could use a magic 8-ball to determine the best approach? Just kidding, let's stick to the options here.
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Tammi
1 months ago
Hold up, a custom report type? That's like playing 4D chess with Salesforce, but I'm down to give it a shot!
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Misty
15 days ago
C) Build a custom report type.
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Hayley
18 days ago
B) Build a dashboard.
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Mari
1 months ago
A) Build a joined report.
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Chanel
2 months ago
I'm thinking a dashboard would be the most user-friendly option. That way, the key metrics are all right there at a glance.
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Merlyn
18 days ago
I agree, a dashboard would make it easy to see the data quickly.
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Freeman
1 months ago
C) Build a custom report type.
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Kenneth
1 months ago
B) Build a dashboard.
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Jaime
1 months ago
A) Build a joined report.
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Ula
2 months ago
A joined report sounds like the way to go. It'll let us combine all the relevant data into one place.
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Altha
1 months ago
A) Let's go ahead and create a joined report to get the insights we need.
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Lashandra
1 months ago
C) I agree. A joined report will give us a comprehensive view of the customer data.
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Joesph
2 months ago
B) That sounds like a good idea. It will make it easier to analyze the data.
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Long
2 months ago
A) Build a joined report.
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Gertude
3 months ago
I'm not sure. Building a dashboard might be easier to visualize the data quickly.
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Crista
3 months ago
I agree with Franklyn. Building a custom report type would give us the flexibility we need to analyze the data.
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Franklyn
3 months ago
I think we should recommend building a custom report type.
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