Salesforce Exam Service Cloud Consultant Topic 3 Question 68 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 68
Topic #: 3

[All Service Cloud Consultant Questions]

A service agent is in a messaging session with a customer. The customer abruptly stops responding after 30 minutes.

What should the agent do next?

AEnd the messaging session with the customer.

BMark the messaging session as customer Inactive.

CLeave the messaging session with the customer open.

Show Suggested Answer

Suggested Answer: D

by Leslie at Mar 01, 2023, 09:18 AM

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Bernardo

1 months ago

Option A all the way! No need to waste time on a customer who's already ghosted us. Time is money, people!

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Telma

1 months ago

I'd leave the session open, just in case the customer comes back. You never know, they might have fallen into a deep, social media-induced trance.

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Heidy

14 days ago

Agent: Are you still there?

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Arthur

1 months ago

Marking it as 'customer Inactive' seems like the logical choice here. Let's not waste any more time on a no-show.

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Pete

2 months ago

End the messaging session? Duh, the customer already bailed. Time to move on to the next one!

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Cecily

2 days ago

C) Leave the messaging session with the customer open.

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Elbert

5 days ago

B) Mark the messaging session as customer Inactive.

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Precious

7 days ago

A) End the messaging session with the customer.

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Leoma

25 days ago

C) Leave the messaging session with the customer open.

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Shannan

1 months ago

B) Mark the messaging session as customer Inactive.

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Ira

1 months ago

A) End the messaging session with the customer.

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Devorah

2 months ago

I agree with Christiane. It's important to keep track of customer activity.

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Christiane

2 months ago

I think the agent should mark the messaging session as customer Inactive.

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Thurman

3 months ago

What should the agent do next?

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