Salesforce Exam Service Cloud Consultant Topic 3 Question 109 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 109
Topic #: 3

[All Service Cloud Consultant Questions]

A consultant has been hired to integrate a client's phone system with the Service Console.

What is the consultant required to do during this integration?

AEnable the Lightning Console.

BConfigure the CTI Adapter.

CAdd the utility bar to the app.

Show Suggested Answer

Suggested Answer: B

During the integration of a client's phone system with the Service Console, configuring the Computer Telephony Integration (CTI) Adapter is a critical step. This involves setting up the interface between the phone system and Salesforce, enabling features like click-to-dial, call logging, and screen pops within the Service Console for improved agent efficiency.

by Stephaine at Feb 06, 2025, 06:09 PM

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Dan

3 months ago

This is a no-brainer. If you want to integrate a phone system, you gotta configure the CTI Adapter. What is this, amateur hour?

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Jamal

2 months ago

No doubt about it, the CTI Adapter is essential for this process.

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Lavelle

3 months ago

The consultant should definitely focus on setting up the CTI Adapter for this integration.

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Nan

3 months ago

I agree, it's a basic step in making sure everything works smoothly.

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Antonette

3 months ago

Exactly, configuring the CTI Adapter is a must for integrating the phone system.

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Elza

4 months ago

I believe enabling the Lightning Console is also important for a seamless integration.

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Benedict

4 months ago

I agree with Caprice, the CTI Adapter is essential for integrating the phone system.

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Carey

4 months ago

Adding the utility bar? Really? That's like putting a cherry on top of a cake that's not even baked yet. The CTI Adapter is where the magic happens, duh.

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Shelton

3 months ago

The CTI Adapter is crucial for phone system integration.

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Benton

3 months ago

C) Add the utility bar to the app.

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Dominga

3 months ago

B) Configure the CTI Adapter.

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Susana

4 months ago

A) Enable the Lightning Console.

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Caprice

4 months ago

I think the consultant needs to configure the CTI Adapter.

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Clare

4 months ago

Wait, what's a CTI Adapter? Sounds like some kind of fancy tech gadget. I'd just go with the Lightning Console option - that's gotta be the easy way to do it.

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