Salesforce Exam Service Cloud Consultant Topic 3 Question 103 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 103
Topic #: 3

[All Service Cloud Consultant Questions]

Cloud Kicks uses Einstein Next Best Action to help service agents when working on a

customer case. Multiple service agents work on the same case.

What should a consultant configure to show service agents when items were started, paused,

resumed, and completed?

ACase History related list

BActions & Recommendations component

CActivity analytics tab

Show Suggested Answer

Suggested Answer: B

Before creating an implementation plan for Web-to-Case, reviewing the guidelines and limits for this feature is essential. Understanding these constraints ensures that the implementation aligns with Salesforce's capabilities and limitations, facilitating a smooth and effective deployment of the Web-to-Case form.

by Blossom at Sep 14, 2024, 11:28 PM

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Lavonda

1 months ago

Hmm, I don't know, the 'Actions & Recommendations' component sounds a bit like a cheesy superhero sidekick. 'Captain Cloud Kicks and his trusty sidekick, Actions & Recommendations!' I'll stick with the good old-fashioned case history, thank you very much.

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Marylou

3 days ago

But it can be helpful to show when items were started, paused, resumed, and completed.

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Salome

5 days ago

I agree, the 'Actions & Recommendations' component does sound a bit cheesy.

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Rhea

1 months ago

Wait, so we can't use the 'Cloud Kicks' feature to track the case history? That's a real bummer, man. I was hoping for some high-flying, cloud-based action.

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Scarlet

1 days ago

C) Activity analytics tab

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Donte

3 days ago

B) Actions & Recommendations component

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Roosevelt

11 days ago

A) Case History related list

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Raul

1 months ago

The Actions & Recommendations component could be useful, but it might not capture the full timeline of the case. I'd prefer to have a dedicated section to see the case history.

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Cecil

2 months ago

I think the Case History related list is the way to go. It would provide a comprehensive view of all the activities and updates made to the case.

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Maile

6 days ago

B) Actions & Recommendations component

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Sabra

14 days ago

I agree, having all the updates in one place would be very helpful.

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Jennifer

1 months ago

A) Case History related list

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Minna

2 months ago

The Activity analytics tab seems like the best option to track the history of the case. It would give a clear timeline of the different actions taken by the service agents.

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Karan

20 days ago

I see your point, the Activity analytics tab does seem like the best choice for this scenario.

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Galen

1 months ago

Actually, I think the Activity analytics tab would be the most comprehensive option to track the history of the case.

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Lajuana

1 months ago

I disagree, I believe the Case History related list would provide a better overview of the case.

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Celestina

1 months ago

I think the Actions & Recommendations component would be more helpful in this case.

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Carma

2 months ago

I believe the Case History related list would also be important to show the progress of the case.

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Rana

2 months ago

I agree with Joni, having the Actions & Recommendations component would be helpful for service agents.

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Joni

3 months ago

I think the consultant should configure the Actions & Recommendations component.

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