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Salesforce Exam Salesforce Sales Representative Topic 7 Question 28 Discussion
Topic #: 7
An experienced sales representative has several new leads and wants to understand their pain points and decide if the company can meet their needs.
At which stage should the sales rep complete a qualification call with the new leads?
Appreciating the customer's time is a communication approach that fosters trust by acknowledging and respecting the value of their time. This approach involves being punctual for meetings, ensuring communications are concise and relevant, and expressing gratitude for their engagement. Building trust with customers is foundational to long-term relationships, and demonstrating respect for their time is a tangible way to show that their needs and priorities are taken seriously. Salesforce highlights the importance of trust in customer relationships and recommends practices that contribute to a respectful and professional interaction.
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