Salesforce Exam Salesforce Sales Representative Topic 3 Question 46 Discussion

Actual exam question for Salesforce's Salesforce Sales Representative exam

Question #: 46
Topic #: 3

[All Salesforce Sales Representative Questions]

In addition to learning more about customers, what does customer-centric discovery allow a sales representative to do?

APresent pricing and contracts as quickly as possible.

BPitch a product regardless of the customer's need.

CCo-create strategies based on confirmed challenges.

Show Suggested Answer

Suggested Answer: C

Co-creating strategies based on confirmed challenges is what customer-centric discovery allows a sales rep to do, in addition to learning more about customers. Customer-centric discovery is the process of asking questions and listening to customers to understand their situation, needs, goals, and challenges. Co-creating strategies means working with customers to design and propose solutions that can address their confirmed challenges and deliver value and outcomes. Co-creating strategies helps to build trust and rapport, demonstrate expertise and differentiation, and influence purchase decisions.

by Torie at May 04, 2025, 04:04 PM

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Fatima

2 days ago

C) Co-create strategies based on confirmed challenges. Duh, that's the whole point of cusLorrianeer-centric discovery. I thought this was supposed to be a challenge.

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2 months ago

I think customer-centric discovery allows us to understand the customer's challenges better.

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