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Salesforce Exam Salesforce Sales Representative Topic 2 Question 18 Discussion
Topic #: 2
A sales representative is working with a customer who has recently placed an order. The customer informs the sales rep that they have unique tax requirements.
How should the sales rep proceed to ensure a successful booking and fulfillment process?
According to the Salesforce Sales Representative Learning objectives, one of the skills that a sales rep should have is to ensure customer satisfaction through streamlined fulfillment and order management. This includes collaborating with internal teams to handle any special requests or requirements from the customer, such as tax, shipping, or billing issues. By working closely with the relevant departments, the sales rep can ensure that the customer's tax requirements are met and that the order is processed correctly. This will also help to avoid any delays, errors, or disputes that could affect the customer's experience and satisfaction.Reference:
[Sales Rep Training: Prepare Your Team to Sell Successfully], Unit 4: Manage the Order Process
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