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Salesforce Exam Salesforce Loyalty Management Topic 2 Question 43 Discussion

Actual exam question for Salesforce's Salesforce Loyalty Management exam
Question #: 43
Topic #: 2
[All Salesforce Loyalty Management Questions]

When setting up a Loyalty Program what is one of the ways a company can measure member engagement with the Loyalty Program?

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Suggested Answer: B, D, E

To provide live updates to Loyalty members about their program membership, the following tasks should be implemented:

Associate the site with the new Hotel Group Loyalty Program: This task involves linking the hotel's loyalty program with their website, allowing for seamless access to loyalty program details for members1.

Create a site using the Experience Cloud site template called the Loyalty Member Portal: Salesforce provides a specialized site template within Experience Cloud specifically designed for loyalty programs.This template, known as the Loyalty Member Portal, is tailored to display loyalty program details, points balance, recent transactions, and tier information2.

Add Loyalty lightning components to the site: By adding Lightning components to the site, members can view their loyalty program details, points balance, recent transactions, and current tier assignments in real-time.These components are designed to provide a comprehensive overview of a member's status within the loyalty program without the need for complex customizations2.

These steps will ensure that members can view their membership details at their convenience, fostering greater engagement and satisfaction with the hotel group's Loyalty program.


by Cheryll at Mar 03, 2025, 11:50 AM

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Halina
10 days ago
I think Benefits types can also help measure member engagement, as it shows what incentives are attracting members.
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Lucille
12 days ago
I agree with Bernadine, Transaction Journals can show how often members are using the Loyalty Program.
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Darnell
12 days ago
The correct answer is C) Transaction Journals. That's where you can track and analyze member engagement metrics like purchase frequency and spend.
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Bernadine
18 days ago
I think one way to measure member engagement is through Transaction Journals.
upvoted 0 times
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