Salesforce Exam Salesforce Contact Center Topic 3 Question 30 Discussion

Actual exam question for Salesforce's Salesforce Contact Center exam

Question #: 30
Topic #: 3

[All Salesforce Contact Center Questions]

The customer expects high data volumes and complex reporting needs. Which solution supports scalability and advanced analysis?

AUtilize standard Salesforce Reports and Dashboards for basic data visualization.

BImplement Einstein Analytics for AI-powered insights and predictive analysis.

CLeverage external data warehouse solutions for data storage and complex queries.

DBoth (b) and (c) combined for data storage, advanced analysis, and visual data exploration.

Show Suggested Answer

Suggested Answer: A, B, C

Ursa Major Solar can implement customer push notifications across various channels including SMS Messaging, Facebook Messenger, and Messaging for In-App as part of their Customer Engagement upgrade project. These channels are supported by Salesforce's marketing and engagement tools, allowing for the delivery of timely and relevant notifications directly to customers' devices. Utilizing these channels for push notifications can enhance customer engagement by providing updates, promotions, and alerts that encourage interaction and improve customer experience. Reference: https://www.salesforce.com/products/marketing-cloud/best-practices/push-notification-strategy/

by Sherman at Mar 24, 2025, 04:22 PM

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Pearly

3 days ago

Haha, if the customer wants 'high data volumes and complex reporting', they're definitely not going to be satisfied with standard Salesforce Reports and Dashboards (A). That's like using a toothpick to dig a hole!

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Rana

5 days ago

I'm leaning towards (C) - leveraging an external data warehouse. Seems like the most scalable and flexible option to deal with high data volumes and complex reporting.

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Milly

15 days ago

Option (D) seems like the most comprehensive solution to handle the customer's needs. Combining Einstein Analytics and an external data warehouse is a powerful combo!

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Beatriz

16 days ago

I prefer option D because combining Einstein Analytics with external data warehouse solutions can provide a comprehensive solution for scalability and advanced analysis.

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Nickolas

22 days ago

I agree with Hubert. Option B seems like the most advanced solution for high data volumes and complex reporting needs.

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Hubert

23 days ago

I think option B is the best choice because Einstein Analytics provides AI-powered insights.

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