Salesforce Exam Salesforce Contact Center Topic 2 Question 33 Discussion

Actual exam question for Salesforce's Salesforce Contact Center exam

Question #: 33
Topic #: 2

[All Salesforce Contact Center Questions]

You're deploying a new email channel integration for customer support. Which cut-over requirement helps maintain data accuracy and consistency?

AImplementing data validation rules for incoming email subject lines and customer information.

BConfiguring automated case creation and assignment based on specific keywords and email content.

CTesting the email integration with various sample messages and scenarios before real-world deployment.

DAll of the above, contributing to accurate data capture and seamless processing of email inquiries.

Show Suggested Answer

Suggested Answer: D

Deploying a new email channel integration effectively requires comprehensive preparation: A. Implementing data validation rules ensures that incoming email data like subject lines and customer information is accurate. B. Configuring automated case creation and assignment based on email content helps streamline the handling process. C. Testing the integration with sample messages ensures functionality across different scenarios before going live. These steps together ensure data accuracy and the smooth operation of the new email channel.

by Penney at Jun 14, 2025, 02:58 AM

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