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Salesforce Exam Salesforce Contact Center Topic 2 Question 23 Discussion

Actual exam question for Salesforce's Salesforce Contact Center exam
Question #: 23
Topic #: 2
[All Salesforce Contact Center Questions]

The customer wants to minimize disruption during rollout. Which release management technique is most suitable?

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Suggested Answer: A, B, C

Ursa Major Solar can implement customer push notifications across various channels including SMS Messaging, Facebook Messenger, and Messaging for In-App as part of their Customer Engagement upgrade project. These channels are supported by Salesforce's marketing and engagement tools, allowing for the delivery of timely and relevant notifications directly to customers' devices. Utilizing these channels for push notifications can enhance customer engagement by providing updates, promotions, and alerts that encourage interaction and improve customer experience. Reference: https://www.salesforce.com/products/marketing-cloud/best-practices/push-notification-strategy/


by Filiberto at Oct 19, 2024, 10:01 PM

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Elly
18 hours ago
Full system outage? What is this, the 90s? Let's get with the times and use a more modern approach.
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Pilar
19 days ago
Weekend or after-hours deployment? That's so old-school. I'd go with the combination of rolling updates and minimal downtime techniques.
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Brande
6 days ago
It's definitely the best option to minimize disruption during rollout.
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Dorothea
7 days ago
I agree, a combination of rolling updates and minimal downtime techniques is the way to go.
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Leonida
21 days ago
Rolling updates with gradual user onboarding is the way to go. It's the most seamless approach to minimize disruption.
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Rikki
30 days ago
I prefer D) A combination of rolling updates and minimal downtime deployment techniques. It offers the best of both worlds.
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Inocencia
1 months ago
I agree with Denise. It allows for a smooth transition without causing major disruptions.
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Denise
1 months ago
I think B) Rolling updates with gradual user onboarding to the new system is the best option.
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