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Salesforce Exam Salesforce Contact Center Topic 1 Question 3 Discussion

Actual exam question for Salesforce's Salesforce Contact Center exam

Question #: 3
Topic #: 1

[All Salesforce Contact Center Questions]

I'd recommend a combination of Broadcast Alert and Broadcast Email features in Salesforce Incident Management to fulfill Ursa Major Solar's (UMS) need for efficient communication during widespread outages:

Ursa Major Solar wants to proactively start a conversation with contacted the company before in its contact center by sending the response. Which messaging channel should a consultant recommend to support the

AFacebook Messenger

BMessaging for Wed

CSMS

Show Suggested Answer

Suggested Answer: C

Considering the need for proactive communication with customers who have previously contacted the company, SMS is the most effective messaging channel. SMS allows Ursa Major Solar to reach out directly to customers' mobile phones, ensuring high readability and immediate delivery of important messages. SMS is widely accessible and does not require internet connectivity, making it a reliable channel for mass communication, especially in urgent scenarios.

by Winfred at Apr 24, 2024, 02:15 AM

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Aleisha

1 years ago

All good points. Hope they accept multiple methods!

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Ernie

1 years ago

I picked Messaging for Wed. Reaches those active on web platforms.

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Ellen

1 years ago

Makes sense. Everyone reads their texts. I chose Facebook Messenger though.

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Arthur

1 years ago

I went with SMS. It’s direct and effective for outages.

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Vallie

1 years ago

Hah! Imagine using a carrier pigeon to send outage updates. Talk about old-school communication!

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Tony

1 years ago

B) Messaging for Web

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Martin

1 years ago

A) Facebook Messenger

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Barney

1 years ago

SMS is the way to go. It's the quickest and most accessible option for reaching customers during a crisis.

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Jesus

1 years ago

Facebook Messenger might be a good option too. It's a popular messaging app with a large user base, which could help reach more customers.

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Dominque

1 years ago

I'd go with Messaging for Web. It's a secure and efficient way to communicate with customers who are already on your website.

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Jamie

1 years ago

I'd go with Messaging for Web. It's a secure and efficient way to communicate with customers who are already on your website.

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Jerry

1 years ago

C) SMS

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Curt

1 years ago

B) Messaging for Web

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Vinnie

1 years ago

A) Facebook Messenger

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Delila

1 years ago

Definitely SMS. It's the most reliable and widely used messaging channel for reaching out to customers during emergencies.

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Chauncey

1 years ago

Yeah, it was tricky. What did you choose?

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Aleisha

1 years ago

Did anyone find the question on Salesforce Incident Management tough?

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Carolynn

1 years ago

That's true, but SMS is more immediate and reliable in urgent situations.

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Jesusa

1 years ago

Facebook Messenger could be a good option too, as many people are active on that platform.

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Ricki

1 years ago

I agree, SMS is widely used and most people check their messages regularly.

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Carolynn

1 years ago

I think SMS would be the best option for quick and direct communication.

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