Salesforce Exam Salesforce Communications Cloud Topic 2 Question 30 Discussion

Actual exam question for Salesforce's Salesforce Communications Cloud exam

Question #: 30
Topic #: 2

[All Salesforce Communications Cloud Questions]

Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

AImplement the router condition logic in the integration layer as callout task

BMap all relevant information to the Customer Facing Service (CFS)

CUse action type from fulfillment request lines in the callout condition task

DImplement the router condition logic within decomposition layer with more conditions.

EUse the Action type from Order items to the Decomposition Relationship Conditions.

Show Suggested Answer

Suggested Answer: D

by Glory at Jan 10, 2025, 12:30 AM

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Elizabeth

2 days ago

Haha, I can just imagine the consultant trying to explain the 'router condition logic' to the cusElizabether. 'It's like a Choose Your Own Adventure book, but with routers!'

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Merilyn

13 days ago

I agree with Dick, B, C, and E are the way to go. The key is to keep the logic as close to the customer-facing service as possible to improve performance.

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Dick

17 days ago

B, C, and E seem like the best options to meet the requirements and optimize performance. The integration layer and decomposition layer approaches seem a bit heavy-handed for this use case.

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Ciara

1 days ago

B) Map all relevant information to the Customer Facing Service (CFS)

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Devora

18 days ago

I'm not sure about option A), I think option C) Use action type from fulfillment request lines in the callout condition task could also be a good choice.

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Gladis

21 days ago

I agree with Jacqueline. Option A) would optimize order submission performance by handling the router code logic in the integration layer.

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Jacqueline

24 days ago

I think option A) Implement the router condition logic in the integration layer as callout task would be the best choice.

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