Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location PL
Mob_nav_barsMENU

Salesforce Exam Salesforce Administrator Topic 4 Question 67 Discussion

Actual exam question for Salesforce's Salesforce Administrator exam
Question #: 67
Topic #: 4
[All Salesforce Administrator Questions]

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the

UC customer support team. The same team will now be working some of UC's Cases.

Which two options should the administrator use to help the support team?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: B

To ensure extra steps only appear when creating open house records for condominiums, an administrator can use two methods: create two page layouts; and use business processes and record types to display appropriate picklist values. A page layout is a feature that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. An administrator can create two page layouts for open house records - one for houses and one for condominiums - and include different fields or sections for each page layout based on their requirements. A business process is a feature that allows administrators to define and enforce stages that records must go through based on their record type such as lead status or opportunity stage. A record type is a feature that allows administrators to offer different business processes, picklist values, page layouts etc., to different users based on their profile or role. An administrator can create two record types for open house records - one for houses and one for condominiums - and assign different business processes and picklist values for each record type based on their requirements. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5


by Almeta at Aug 03, 2024, 03:30 PM

Limited Time Offer

25%

Off

Get Premium Salesforce Administrator Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Breana
7 days ago
Wait, we can't use C? But I love adding things to existing queues! Oh well, I guess A and D are the way to go. Gotta keep that support team organized, you know?
upvoted 0 times
...
Nicolette
9 days ago
Haha, this is an easy one! A and D, for sure. Configuring a flow to assign cases to the queue is a no-brainer, and a dedicated queue for cases is just plain common sense.
upvoted 0 times
...
Henriette
13 days ago
Ooh, tricky one! I'd go with B and D. Using assignment rules to set the queue as the case owner, and then creating a new queue for cases, seems like a pretty solid approach.
upvoted 0 times
Dexter
11 hours ago
B) Use assignment rules to set the queue as the owner of the case.
upvoted 0 times
...
...
Marsha
15 days ago
I'm not sure about adding Cases to the existing queue as available object. Maybe creating a new queue and adding Cases as an available object would be better.
upvoted 0 times
...
Aracelis
16 days ago
Hmm, I'd say A and D are the way to go. Configuring a flow to assign cases to the queue seems like the logical choice, and creating a new queue specifically for cases makes sense too.
upvoted 0 times
...
Erasmo
16 days ago
I agree with Kimbery. Using assignment rules to set the queue as the owner of the case would also be helpful.
upvoted 0 times
...
Kimbery
21 days ago
I think we should configure a flow to assign the cases to the queue.
upvoted 0 times
...

Save Cancel
az-700  pass4success  az-104  200-301  200-201  cissp  350-401  350-201  350-501  350-601  350-801  350-901  az-720  az-305  pl-300  

Warning: Cannot modify header information - headers already sent by (output started at /pass.php:70) in /pass.php on line 77