Salesforce Exam Salesforce Associate Topic 1 Question 53 Discussion

Actual exam question for Salesforce's Salesforce Associate exam

Question #: 53
Topic #: 1

[All Salesforce Associate Questions]

A Salesforce user met with the new Director of IT for their customer, Northern Trail Outfitters (NTO).

Where should the user add the new Director's information into Salesforce?

AAccounts

BContacts

CLeads

Show Suggested Answer

Suggested Answer: B

In Salesforce, the Contacts object is used to store information about individuals associated with an Account (e.g., the customer organization). Since the new Director of IT works for Northern Trail Outfitters (NTO), the correct place to store their information is under Contacts, linked to the relevant Account.

A . Accounts: Used for organizations or companies, not individuals.

C . Leads: Used for prospective customers or individuals before they are qualified as contacts.

Reference from Salesforce Documentation:

Contacts and Accounts Overview

Leads vs. Contacts

by Sue at Jan 11, 2025, 10:03 AM

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Lynelle

3 months ago

Hey, I think the answer is B) Contacts. That's where you store information about individual people who are associated with your organization.

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Franchesca

3 months ago

C'mon, it's Contacts all the way. The new director is a person, not a company or a lead. This should be a no-brainer.

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Jacinta

1 months ago

User 4: Definitely Contacts, easy choice.

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Abel

1 months ago

User 3: Contacts it is, no doubt about it.

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Sage

1 months ago

User 2: Agreed, that's the right place for a person's information.

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Jamie

2 months ago

User 1: Let's add the new Director's information to Contacts.

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Stephen

3 months ago

Haha, this is a trick question! The user should have the new director fill out a W-4 and direct deposit form. That's where their information really belongs.

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Nida

2 months ago

B) Contacts

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Stephen

3 months ago

A) Accounts

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Georgeanna

3 months ago

Hmm, I'm not so sure. The question doesn't specify whether the new director is a cusGeorgeannaer or a potential cusGeorgeannaer. Could be a Leads situation, I suppose.

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Ruthann

2 months ago

B) Contacts

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Sheron

3 months ago

A) Accounts

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Omer

3 months ago

I disagree, I think the new Director's information should be added to Accounts. It's the main entity in Salesforce for storing customer information.

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Basilia

3 months ago

I agree with Halina, Contacts is the right place for the new Director's information. It's more specific than Accounts or Leads.

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Halina

3 months ago

I think the new Director's information should be added to Contacts in Salesforce.

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Micaela

3 months ago

Obviously, the new director's information should be added to Contacts. Accounts are for organizations, and Leads are for potential customers. This is pretty basic Salesforce stuff.

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Val

2 months ago

Accounts are for organizations, and Leads are for potential customers.

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Olene

3 months ago

Yes, Contacts is the right place for that.

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Dorthy

3 months ago

Add the new Director's information to Contacts.

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