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Salesforce Exam Salesforce AI Associate Topic 2 Question 23 Discussion

Actual exam question for Salesforce's Salesforce AI Associate exam
Question #: 23
Topic #: 2
[All Salesforce AI Associate Questions]

Cloud Kicks implements a new product recommendation feature for its shoppers that recommends shoes of a given color to display to customers based on the color of the products from their purchase history.

Which type of bias is most likely to be encountered in this scenario?

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Suggested Answer: A

Natural language processing (NLP) is the type of AI that can enhance customer service agents' email responses by analyzing the written content of previous emails. NLP technologies interpret and generate human language, allowing AI systems to understand, respond to, and even anticipate customer needs based on email interactions. This capability helps in crafting more relevant, accurate, and personalized email responses, improving customer service quality. Salesforce utilizes NLP in its Einstein AI platform to augment various customer service functions. More about Salesforce Einstein's NLP capabilities can be found on the Salesforce Einstein page at Salesforce Einstein NLP.


by Rebecka at Jul 05, 2024, 10:56 PM

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Micaela
17 days ago
Survivorship bias makes sense because only successful purchases are being considered.
upvoted 0 times
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Ernestine
18 days ago
I disagree, I believe it's survivorship bias.
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Micaela
26 days ago
I think the bias is confirmation.
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