Salesforce Exam Salesforce AI Associate Topic 2 Question 10 Discussion

Actual exam question for Salesforce's Salesforce AI Associate exam

Question #: 10
Topic #: 2

[All Salesforce AI Associate Questions]

What can bias in AI algorithms in CRM lead to?

APersonalization and target marketing changes

BAdvertising cost increases

CEthical challenges in CRM systems

Show Suggested Answer

Suggested Answer: B

''A potential outcome of using poor-quality data in AI applications is that AI models may produce biased or erroneous results. Poor-quality data means that the data is inaccurate, incomplete, inconsistent, irrelevant, or outdated for the AI task. Poor-quality data can affect the performance and reliability of AI models, as they may not have enough or correct information to learn from or make accurate predictions. Poor-quality data can also introduce or exacerbate biases or errors in AI models, such as human bias, societal bias, confirmation bias, or overfitting or underfitting.''

by Ernie at Dec 26, 2023, 01:08 PM

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Daron

14 days ago

I wonder if the AI algorithms will start discriminating against people with weird names. Better change my name to something more 'normal' before taking the exam!

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Lavelle

2 days ago

A) Personalization and target marketing changes

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Richelle

17 days ago

I think bias in AI algorithms can also result in personalization and target marketing changes.

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Maile

18 days ago

I agree with Alethea, bias in AI algorithms can definitely lead to ethical challenges in CRM systems.

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Alethea

21 days ago

Bias in AI algorithms in CRM can lead to ethical challenges in CRM systems.

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Miss

21 days ago

Ethical challenges? More like ethical minefield! This is why we can't just let the machines run wild. They need a firm leash and a lot of oversight.

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Jade

4 days ago

C) Ethical challenges in CRM systems

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Joanne

6 days ago

A) Personalization and target marketing changes

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Timothy

22 days ago

But wouldn't bias also affect personalization and target marketing changes?

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Alica

24 days ago

Hmm, I'm not sure if the other options are completely off-base. Bias could potentially impact personalization and ad costs as well. But ethical issues are definitely the most concerning.

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Kris

2 days ago

B) Advertising cost increases

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Blondell

12 days ago

A) Personalization and target marketing changes

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Raul

26 days ago

I think option C is the correct answer. Bias in AI can result in unfair or discriminatory practices, which is a major concern for CRM.

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Loreta

27 days ago

Bias in AI algorithms can definitely lead to ethical challenges in CRM systems. We need to be really careful about how these algorithms are designed and implemented.

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Darrin

27 days ago

I agree with Hoa. Bias in AI algorithms can result in unfair treatment of certain groups.

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Hoa

30 days ago

Bias in AI algorithms in CRM can lead to ethical challenges in CRM systems.

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