Salesforce Exam Sales Cloud Consultant Topic 6 Question 90 Discussion

Actual exam question for Salesforce's Sales Cloud Consultant exam

Question #: 90
Topic #: 6

Cloud Kicks has configured Einstein Activity Capture (EAC) for email and is waiting to deploy it. In the meantime, a consultant is preparing training to help end users get up to speed on the product.

Which two points should the consultant include in the training information?

Choose 2 answers

AUsers can choose to show emails added via EAC in the Related Lists activities view.

BUsers must connect an email account to Salesforce and agree to terms before they can send emails in Lightning.

CUsers can set their Excluded Addresses list which takes priority over the global Excluded Addresses list.

DUsers can share individual emails or make them private.

Show Suggested Answer

Suggested Answer: A, B

Einstein Activity Capture (EAC) allows users to store emails and attachments in Salesforce and have them visible in the Activity Timeline and Related Lists. Users can choose to show emails added via EAC in the Related Lists activities view.

To use Einstein Activity Capture, users must connect their email accounts to Salesforce. They must also agree to the terms of the service provider before they can send emails in Lightning.

by Leota at May 10, 2024, 06:11 PM

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Linsey

11 months ago

Good point. So, definitely A and D?

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Lucia

11 months ago

True, but from a user training perspective, users need to know about sharing or making emails private too. Option D also seems useful.

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Augustine

12 months ago

What about option B? Connecting an email account and agreeing to terms before sending emails in Lightning seems like a foundational step.

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Maryann

12 months ago

I agree. It’s important that users can control which addresses are excluded.

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Ashlyn

12 months ago

I hope the training includes some fun examples, like how to accidentally email the entire company. That would be a real ice-breaker!

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Lyda

11 months ago

B) Users must connect an email account to Salesforce and agree to terms before they can send emails in Lightning.

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Dexter

11 months ago

A) Users can choose to show emails added via EAC in the Related Lists activities view.

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Ashton

11 months ago

B) Users must connect an email account to Salesforce and agree to terms before they can send emails in Lightning.

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Isaiah

11 months ago

A) Users can choose to show emails added via EAC in the Related Lists activities view.

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Aaron

1 years ago

This is a pretty straightforward question. The consultant should focus on the key functionality that users need to know about.

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Cherry

11 months ago

B) Users must connect an email account to Salesforce and agree to terms before they can send emails in Lightning.

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Tanja

11 months ago

A) Users can choose to show emails added via EAC in the Related Lists activities view.

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Berry

1 years ago

Agreed! And maybe a section on how to delete an email before the boss sees it. That's a must-have skill these days.

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Stephaine

12 months ago

D) Users can share individual emails or make them private.

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Ligia

12 months ago

A) Users can choose to show emails added via EAC in the Related Lists activities view.

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Ressie

1 years ago

A and D seem like the most important points to include in the training. End-users need to know how to manage their emails and control visibility.

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Jennifer

12 months ago

D) Users can share individual emails or make them private.

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Rikki

1 years ago

A) Users can choose to show emails added via EAC in the Related Lists activities view.

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Stephaine

1 years ago

Yeah, but don't forget about option C. Excluded Addresses list that takes priority over the global list seems crucial too.

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Linsey

1 years ago

I think option A makes the most sense. Emails added via EAC in the Related Lists activities view sounds logical.

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