Cloud Kicks has a Web-to-Lead form on its website. Following an update to the form to add new picklist values, some leads are routing to the default lead owner.
What should the consultant validate when troubleshooting the issue?
I bet the consultant has to make sure the picklist values are not part of the lead assignment rule criteria. That would be a real head-scratcher, wouldn't it? Gotta love these certification exams, they keep you on your toes!
Definitely C. The consultant should make sure the new picklist values are not spread across multiple rule entries, otherwise it could cause lead routing issues. Sounds like a common problem, if you ask me.
Ha! The consultant probably needs to check if the picklist values are part of the lead assignment rule criteria. That's a classic mistake, right? Gotta love these tricky certification questions!
C is the correct answer. The consultant should validate that the new picklist values are included in only one rule entry, otherwise the leads might get routed to the default owner.
Ira
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