Salesforce Exam Public Sector Solutions Topic 1 Question 13 Discussion

Actual exam question for Salesforce's Public Sector Solutions exam

Question #: 13
Topic #: 1

A public sector agency recently implemented public Sector Solutions for the inspection and license renewal of food outlets in the city. The want to set up dynamic assessments where assessment questions are categorized for use in different scenarios depending on whether the outlet is take-way, dining, or a combination of both. The categorization only applies to specific questions in the assessment.

Two which objects should they add new categories?

AAssessment Question

BAssessment Task Definition

CAction Plan

DAssessment indicator Definition

Show Suggested Answer

Suggested Answer: A, B

Service Cloud and Experience Cloud are two core Salesforce Clouds that Public Sector Solutions is based on. Service Cloud is a Salesforce Cloud that can help public sector agencies to provide customer service and support, such as managing cases, creating knowledge articles, or using chatbots. Experience Cloud is a Salesforce Cloud that can help public sector agencies to create digital experience sites for external users, such as constituents, businesses, or employees. Public Sector Solutions is based on Service Cloud and Experience Cloud, and it provides additional features and components that are tailored for the delivery of government services. Reference: https://help.salesforce.com/s/articleView?id=psc_admin_concept_psc_overview.htm&type=5&language=en_US

by Diane at Mar 08, 2024, 04:26 PM

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Minna

10 days ago

Hmm, I'm not so sure. What if they need to categorize the entire assessment task, not just the individual questions? I think B) Assessment Task Definition might be the right answer here.

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1 months ago

I think they should add new categories to Assessment Question.

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