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Salesforce Exam Order Management Administrator Topic 2 Question 43 Discussion

Actual exam question for Salesforce's Order Management Administrator exam
Question #: 43
Topic #: 2
[All Order Management Administrator Questions]

A customer orders two shirts and one jacket in B2C Commerce. The Order is ingested into Order Management. However, the customer decides to cancel the order prior to fulfillment. What object is created and linked to the Order Summary?

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Suggested Answer: D

The object that is created and linked to the Order Summary when a customer cancels an order prior to fulfillment is Cancel Order. A Cancel Order is a record that represents a cancellation request for an order or part of an order. A Cancel Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the cancellation reason, status, date, etc. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_cancel_order.htm&type=5


by Karol at Jun 13, 2025, 05:42 AM

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Lauryn
2 days ago
I think the answer is D) Cancel Order.
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Germaine
3 days ago
I'm going with B) Change Order. That seems like the logical choice when the customer wants to modify an existing order.
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Carry
7 days ago
Definitely D) Cancel Order. It makes the most sense for a canceled order before fulfillment.
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