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Salesforce Exam Order Management Administrator Topic 1 Question 41 Discussion

Actual exam question for Salesforce's Order Management Administrator exam
Question #: 41
Topic #: 1
[All Order Management Administrator Questions]

A customer orders two shirts and one jacket in B2C Commerce. The Order is ingested into Order Management. However, the customer decides to cancel the order prior to fulfillment. What object is created and linked to the Order Summary?

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Suggested Answer: D

The object that is created and linked to the Order Summary when a customer cancels an order prior to fulfillment is Cancel Order. A Cancel Order is a record that represents a cancellation request for an order or part of an order. A Cancel Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the cancellation reason, status, date, etc. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_cancel_order.htm&type=5


by Doyle at Apr 05, 2025, 02:07 PM

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Frederic
1 days ago
Hmm, I was considering B. Change Order, but that doesn't really fit since the customer wants to cancel, not modify the order. D is the way to go.
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Mozell
7 days ago
D seems right to me. No need to suspend or change the order if the customer just wants to cancel it altogether.
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Glenn
13 days ago
I disagree, I believe the correct answer is A) Suspend Order.
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Annmarie
13 days ago
D is the obvious choice here. Canceling the order is the simplest solution. No need to get fancy with suspensions or returns.
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Rodrigo
13 days ago
I think the answer is D) Cancel Order.
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