Salesforce Exam Order Management Administrator Topic 1 Question 18 Discussion

Actual exam question for Salesforce's Order Management Administrator exam

Question #: 18
Topic #: 1

[All Order Management Administrator Questions]

A company's Salesforce org has high-scale orders enabled. During a flash sale, a customer service representative needs to service an order but it shows as a Pending Order Summary in Salesforce.

What should the customer service representative do?

AThe customer service representative has to wait until the Order Summary is created

BImport the Order from the associated Account page

CManually create the Order Summary record

DUse the Create Order Summary action on the Order records actions menu

Show Suggested Answer

Suggested Answer: B

The administrator can suggest to the developer to handle this requirement in the Commerce System originating the Orders. This way, the validation rules can be applied before the orders are sent to Order Management via the B2C Commerce Integration. The B2C Commerce Integration imports order data into Order Management and creates Order Summary records based on the order data. The validation must happen before the Order Summary object is created, so it cannot be done in Order Management using Apex or other tools. Reference:B2C Commerce Integration,Order Management Lifecycle

by Louvenia at May 09, 2024, 02:48 AM

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Doretha

2 months ago

D all the way! The 'Create Order Summary' action is like a cheat code for this scenario. Salesforce is making our lives easier.

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Trinidad

21 days ago

I always use that action when I need to service an order during a flash sale.

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Mable

1 months ago

It's so convenient to have that option available, saves a lot of time.

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Tasia

1 months ago

I agree, using the 'Create Order Summary' action is definitely the way to go.

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Kenneth

2 months ago

Option D is the clear winner here. Why create more work for yourself when Salesforce has the solution built-in?

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Paulina

2 months ago

Hmm, I was tempted by B, but D is clearly the best choice. Salesforce has all the tools we need, right at our fingertips.

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Georgene

12 days ago

Absolutely, using the Create Order Summary action saves time and ensures accuracy in the order processing.

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Daren

16 days ago

I think so too. It's important to utilize the tools available in Salesforce to streamline processes.

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Madonna

22 days ago

I agree, D is definitely the best choice. It's quick and easy to use the Create Order Summary action.

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Quentin

2 months ago

I was leaning towards C, manually creating the Order Summary, but D makes more sense. Gotta love those pre-built actions!

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Dierdre

1 months ago

Yeah, using the pre-built action on the Order records menu is definitely the best option in this situation.

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Nobuko

2 months ago

I think D is the way to go. It's quicker and more efficient.

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Willis

2 months ago

I believe manually creating the Order Summary record might take too long, so using the Create Order Summary action on the Order records actions menu could be the best option.

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