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Salesforce Exam OmniStudio Consultant Topic 3 Question 91 Discussion
Topic #: 3
A Salesforce Omnistudio Consultant is tasked with creating an Omniscript for a client's customer service process. The consultant wants to integrate Salesforce Knowledge into the Omniscript.
What is one way the consultant can configure an Omniscript to search for Salesforce Knowledge articles?
Based on dynamic inputs from OmniScript fields (C) -- The best way to integrate Salesforce Knowledge with an OmniScript is to dynamically retrieve articles based on user inputs.
A DataRaptor Extract or Integration Procedure can fetch Knowledge Articles based on values entered in the OmniScript fields (e.g., case type, keywords).
A . Using a simple search -- While a simple search is possible, OmniScripts allow for dynamic queries based on user input, making them more flexible.
B . Using a complex search algorithm -- OmniStudio does not have a complex search algorithm feature built into OmniScripts.
D . Based on static values set up during configuration -- Using static values would not allow for dynamic filtering based on user inputs.
Comprehensive and Detailed In-Depth Why not the other options?? Salesforce OmniStudio Reference:
OmniScript Integration with Salesforce Knowledge
Using DataRaptors to Fetch Knowledge Articles
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