Salesforce Exam OmniStudio Consultant Topic 3 Question 88 Discussion

Actual exam question for Salesforce's OmniStudio Consultant exam

Question #: 88
Topic #: 3

[All OmniStudio Consultant Questions]

A company has several customer support departments. Each

department has different case creation processes, but they want to unify

them into a single LWC OmniScript. During the discovery, the consultant

identifies two key requirements:

* Each department has different case fields they need to capture

* If the user cancels the process, they should return to a support

console app

Which two OmniScript features should the consultant recommend to meet

these requirements?

Choose 2 answers

AEnable the Save for Later feature

BSet Enable Cancel in Setup

CUse Conditional Views on steps for each department

DAdd a Done action that redirects to the support console

Show Suggested Answer

Suggested Answer: B, C

by Elli at Jan 27, 2025, 10:34 PM

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Nell

2 months ago

That's a good point, we should also consider adding a Done action for that scenario.

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Quentin

2 months ago

But what about if the user cancels the process? Shouldn't we add a Done action that redirects to the support console?

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Gary

2 months ago

Hmm, maybe C and D? I mean, who doesn't love a good Conditional View? And the support console thing sounds like a nice touch. *scratches head* Wait, is this a trick question?

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Alberto

3 months ago

I agree with Nell, that would help capture different case fields.

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Minna

3 months ago

A and D, hands down. Save for Later is a lifesaver, and the support console redirect is the cherry on top. Boom, problem solved!

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Merilyn

1 months ago

True, but A and D seem like the most important features to meet the requirements.

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Mignon

2 months ago

Conditional Views could also be useful to capture different case fields for each department.

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Tandra

2 months ago

Yes, having the option to save progress and redirect to the support console is key.

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Lynelle

2 months ago

I agree, A and D are definitely the way to go. Save for Later is so helpful.

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Shawn

3 months ago

C and D, definitely. Gotta love that Conditional Views feature. And the Done action? Chef's kiss! *kisses fingers*

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Twana

2 months ago

Yes, and the Done action will ensure a smooth transition back to the support console.

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Tegan

2 months ago

I agree, Conditional Views will make it easy to customize for each department.

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Nell

3 months ago

I think we should use Conditional Views on steps for each department.

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Christoper

3 months ago

B and D, for sure. Cancel the process and go back to the support console. Who needs all that conditional logic, am I right?

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Adell

3 months ago

C and D, of course! Conditional Views to handle the different case fields, and a Done action to redirect back to the support console. Easy peasy!

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Geraldine

3 months ago

And adding a Done action to redirect back to the support console is a great way to handle cancellations.

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Brittni

3 months ago

I agree, using Conditional Views will help capture the different case fields for each department.

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