Salesforce Exam OmniStudio Consultant Topic 3 Question 54 Discussion

Actual exam question for Salesforce's OmniStudio Consultant exam

Question #: 54
Topic #: 3

A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:

* Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.

* Create a case for an account team member to follow up.

* Email a summary message to the user.

Which OmniScript elements should the consultant recommend to meet these requirements'

ARadio Group, Remote Action, and Messaging Action

BMulti-Select, Remote Action, and Email Action

CRadio Group, DataRaptor Post Action, and Email Action

DEdit Block, DataRaptor Post Action, and Messaging Action

Show Suggested Answer

Suggested Answer: D

by James at Jul 30, 2023, 03:48 PM

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Thad

8 days ago

Hmm, I think option A is the way to go. The Radio Group for the rating, Remote Action to create the case, and Messaging Action for the email summary. Keeps things simple and straightforward.

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Trina

8 days ago

I agree with Annalee, A) Radio Group, Remote Action, and Messaging Action seem like the best options for this scenario.

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Renea

10 days ago

I disagree, I believe B) Multi-Select, Remote Action, and Email Action would be more suitable for capturing customer satisfaction.

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I'm pretty sure the answer is C. Radio Group for the satisfaction rating, DataRaptor Post Action to create the case, and Email Action to send the summary message. Seems like a straightforward implementation.

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Barrett

2 days ago

I think C is the correct answer. Radio Group for the satisfaction rating, DataRaptor Post Action to create the case, and Email Action for the summary message.

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Annalee

17 days ago

I think the consultant should recommend A) Radio Group, Remote Action, and Messaging Action.

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Salesforce Exam OmniStudio Consultant Topic 3 Question 54 Discussion

Contribute your Thoughts:

Thad

Trina

Renea

Brittni

Barrett

Annalee