Salesforce Exam Nonprofit Cloud Consultant Topic 8 Question 90 Discussion

Actual exam question for Salesforce's Nonprofit Cloud Consultant exam

Question #: 90
Topic #: 8

[All Nonprofit Cloud Consultant Questions]

A nonprofit organization is using Cases in Salesforce for case management with its clients. The nonprofit organization wants to relate Cases for the same client to each other. How should the consultant advise the organization?

AUse Case Comments and paste the URL of the first Case opened for the client in each new Case related to them.

BCreate a custom field for an ID number and assign the same number to all cases that need to be connected

CUse Case Hierarchy to connect all Cases for the client to a parent case and click on View Hierarcht to see the connected Cases

DCreate a custom object that connects Cases to each other with two Case lookup fields and add a check box field to designate the parent Case.

Show Suggested Answer

Suggested Answer: D

by Jutta at May 18, 2024, 10:01 AM

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Silvana

1 months ago

Option D - because who doesn't love a good ol' case-inception scenario, where cases are connected to other cases, which are then connected to other cases...

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Lura

3 days ago

It would definitely make it easier to track the relationship between Cases for the same client.

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Ula

17 days ago

Yeah, creating a custom object with lookup fields seems like the most efficient way to relate Cases.

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Lenna

18 days ago

I think option D is the best choice for connecting Cases to each other.

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Rashad

1 months ago

Option A - because who doesn't love a good game of 'Guess the Client' when you open a new case?

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Gregg

1 months ago

Option A sounds like something my grandpa would suggest. 'Back in my day, we used to paste URLs in our cases!' Come on, let's keep up with the times.

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Ena

1 months ago

Typing the URL in each case? What is this, the 90s? Option C is clearly the way to go. Let's not make this more complicated than it needs to be.

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Justine

1 days ago

It's definitely the most efficient way to connect all the Cases for a client.

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Ocie

2 days ago

I agree, using Case Hierarchy is the simplest solution.

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Sherman

1 months ago

I like the idea of using a custom object in Option D, but it seems a bit overkill for this use case. Why not just go with the simpler Option B?

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Gail

19 days ago

I think it depends on the specific needs of the organization, both options have their pros and cons.

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Albert

22 days ago

I agree, Option D might be more efficient in the long run.

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Eloisa

28 days ago

Option B is simpler, but Option D provides more flexibility and organization.

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Vivan

2 months ago

I personally prefer option C because it provides a clear hierarchy of connected Cases for the client, making it easier to track and manage.

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Alease

2 months ago

I agree with Malcom, option D seems like the most efficient way to relate Cases to each other for the nonprofit organization.

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Josphine

2 months ago

Option C seems the most straightforward approach. Connecting cases through a hierarchy makes it easy to visualize the relationship between cases for the same client.

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Laine

24 days ago

I think option D could also work well, it provides a more customized way to connect the cases.

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Vicky

27 days ago

D) Create a custom object that connects Cases to each other with two Case lookup fields and add a check box field to designate the parent Case.

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Peter

1 months ago

That sounds like a good idea. It would definitely help keep track of all the cases related to the same client.

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Isabelle

1 months ago

C) Use Case Hierarchy to connect all Cases for the client to a parent case and click on View Hierarchy to see the connected Cases

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Malcom

3 months ago

I think option D is the best choice because it allows for a more organized way to connect Cases for the same client.

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