Salesforce Exam Integration Architect Topic 8 Question 33 Discussion

Actual exam question for Salesforce's Integration Architect exam

Question #: 33
Topic #: 8

A large enterprise customer has decided to implement Salesforce as their CRM. The current system landscape includes the following:

1. An Enterprise Resource Planning (ERP) solution that is responsible for Customer Invoicing and Order fulfillment.

2. A Marketing solution they use for email campaigns.

The enterprise customer needs their sales and service associates to use Salesforce to view and log their interactions with customers and prospects in Salesforce.

Which system should be the System of record for their customers and prospects?

AERP with all prospect data from Marketing and Salesforce.

BMarketing with all customer data from Salesforce and ERP.

CSalesforce with relevant Marketing and ERP information.

DNew Custom Database for Customers and Prospects.

Show Suggested Answer

Suggested Answer: B, C

by Jovita at Apr 12, 2024, 02:28 PM

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Marjory

15 days ago

But what about the ERP system for invoicing and order fulfillment?

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Rolland

21 days ago

I agree with Sarina, Salesforce has all the customer interactions.

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Sarina

22 days ago

I think Salesforce should be the system of record.

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