Guided Selling, huh? Sounds like they're trying to make ordering as easy as following a treasure map. 'X' marks the spot, and that spot is the 'Add to Cart' button.
Hmm, seems like Guided Selling is the Swiss Army knife of order capture. Guess they really want to cover all their bases, huh? I wonder if it comes with a built-in can opener.
Reducing call time and agent training? That's music to my ears! I'm all for making things more efficient, especially if it means better customer experiences.
Ilona
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