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Salesforce Exam Heroku Architect Topic 3 Question 57 Discussion

Actual exam question for Salesforce's Heroku Architect exam

Question #: 57
Topic #: 3

[All Heroku Architect Questions]

A ClientService Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is aboutto expire.

Which two upsell activities should the CSR consider? (Choose two.)

AOpen a Case and a renewal Opportunity for the Sales team.

BOpen a Case and create a Work Order for the Dispatch Team.

COpen a Case and inform Customer of weekend service pricing.

DOpen a Case and send email with new Service offerings.

Show Suggested Answer

Suggested Answer: C, D

by Jolanda at Mar 05, 2025, 07:14 PM

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Olene

3 months ago

Tough call, but I'd say A and B. Gotta keep the sales team in the loop and make sure the dispatch team is on it. Weekend service pricing? More like 'weekend party pricing', am I right?

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Lettie

2 months ago

C) Open a Case and inform Customer of weekend service pricing.

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Jacklyn

2 months ago

B) Open a Case and create a Work Order for the Dispatch Team.

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Mitsue

2 months ago

A) Open a Case and a renewal Opportunity for the Sales team.

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Janey

2 months ago

C) Open a Case and inform Customer of weekend service pricing.

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Nu

2 months ago

B) Open a Case and create a Work Order for the Dispatch Team.

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Lura

3 months ago

A) Open a Case and a renewal Opportunity for the Sales team.

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Staci

3 months ago

I would go with B and C, informing the customer about weekend service pricing is important.

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Mila

3 months ago

I agree with Fausto, A and D make sense for upselling.

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Teddy

3 months ago

This is a tricky one, but I think A and D are the way to go. Can't let that customer get left in the dark!

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Tu

3 months ago

Hmm, I'd go with B and C. Weekend service pricing is key, and a work order for the dispatch team could really help get things moving.

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Jose

2 months ago

C) Open a Case and inform Customer of weekend service pricing.

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Alishia

2 months ago

B) Open a Case and create a Work Order for the Dispatch Team.

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Leonida

3 months ago

A and D for sure. Gotta give that customer a heads up on those new service offerings before the coverage expires!

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Alton

2 months ago

CSR: You're welcome! We want to make sure you have all the information you need.

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Rima

2 months ago

Customer: Thank you for letting me know about the new service offerings.

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Kattie

3 months ago

D) Open a Case and send email with new Service offerings.

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Selma

3 months ago

A) Open a Case and a renewal Opportunity for the Sales team.

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Fausto

3 months ago

I think A and D are good options.

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