Salesforce Exam Health Cloud Accredited Professional Topic 4 Question 43 Discussion

Actual exam question for Salesforce's Health Cloud Accredited Professional exam

Question #: 43
Topic #: 4

[All Health Cloud Accredited Professional Questions]

Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out-of-the-box Health Cloud features.

Which Health Cloud feature should a consultant recommend the company use in this scenario?

AIdentity Verification Flow Templates

BReusable Verification FlexCards

CCustomer Identity OmniScript Templates

DVerify Customer Identity Process Flow

Show Suggested Answer

Suggested Answer: A

The Advanced Patient Card is a Health Cloud capability that allows users to view and navigate to critical information on a patient's profile, such as insurance, clinical, and primary care physician information1.The Advanced Patient Card is a customizable component that can be added to the Health Cloud console or the Contact Center app2.It can also display data from external sources, such as EHR systems or medical devices3.

1:Use the Advanced Patient Card - Salesforce2:Configure the Person Account Page Layout for Contact Center - Salesforce3:Display Data from External Sources in the Advanced Patient Card - Salesforce

by Helga at Jul 01, 2024, 06:41 AM

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Elenora

2 months ago

If I were a consultant, I'd suggest B) Reusable Verification FlexCards. It's like a one-stop-shop for caller authentication - no need to reinvent the wheel!

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Aleta

20 days ago

Definitely, using out-of-the-box features like that can save a lot of time and effort.

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Salena

22 days ago

Agreed, it sounds like a convenient solution for streamlining the process.

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Nguyet

1 months ago

I think B) Reusable Verification FlexCards would be the best option for caller authentication.

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Felton

2 months ago

I'm leaning towards A) Identity Verification Flow Templates. It sounds like it might be the most customizable option to meet Bloomington Caregivers' needs.

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Virgina

2 months ago

C) Customer Identity OmniScript Templates looks really interesting, but I'm not sure it's the best fit for this specific scenario. Hmm, tough choice!

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Dexter

17 days ago

D) Verify Customer Identity Process Flow could be the most straightforward solution for this scenario.

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Julene

21 days ago

C) Customer Identity OmniScript Templates could work well if customized properly.

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Kristel

1 months ago

B) Reusable Verification FlexCards might be a more efficient choice for the Contact Center agents.

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Tijuana

1 months ago

A) Identity Verification Flow Templates could be a good option for streamlining caller authentication.

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Ammie

2 months ago

I'm torn between B) and D). Both seem like viable options, but I wonder if the Verify Customer Identity Process Flow might be a bit more comprehensive.

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