Salesforce Exam Health Cloud Accredited Professional Topic 1 Question 26 Discussion

Actual exam question for Salesforce's Health Cloud Accredited Professional exam

Question #: 26
Topic #: 1

[All Health Cloud Accredited Professional Questions]

A payer is looking to optimize the workflow for its call center, which focuses primarily on members calling to check on the status of their prior authorization requests.

How should a consultant conduct discovery to define a workflow for these call center users?

AIdentify personas and ask their to walk through a day in their life, taking notes and identifying opportunities for optimization.

BBuild a proof of concept to present to the client and ask them for feedback.

CResearch Industry trends and develop a point of view, then present it to the customer for validation.

DUse work from another project to Inform the discovery, then review It with the IT department.

Show Suggested Answer

Suggested Answer: B, C, E

by Laurel at Aug 30, 2023, 01:51 AM

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Daron

1 months ago

Ah, the joys of prior authorization requests - the bane of every patient's existence, and the consultants' bread and butter.

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Elly

1 months ago

I bet the payer's call center is like a real-life version of the IT Crowd, just with more hold music and less sarcasm.

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Amira

5 days ago

C: Yeah, starting with industry trends might not capture the specific needs of the call center staff.

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Alton

9 days ago

B: I agree, it's important to understand their perspective before making any changes.

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Cristen

14 days ago

A: A sounds like a good approach, getting input directly from the users.

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Helga

2 months ago

D? Really? Using work from another project sounds like a lazy approach. This is a unique situation, and the consultant should start fresh.

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Romana

17 days ago

A) I agree, starting fresh with identifying personas and understanding their needs is the best approach.

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Melina

19 days ago

C) Research industry trends and develop a point of view, then present it to the customer for validation.

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Brice

29 days ago

A) Identify personas and ask them to walk through a day in their life, taking notes and identifying opportunities for optimization.

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Joesph

2 months ago

I'm leaning towards C. Researching industry trends and presenting a point of view shows the consultant is proactive and has a strategic vision.

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Pamella

1 months ago

User 2: Yeah, researching industry trends can provide valuable insights for optimizing the workflow.

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Avery

1 months ago

D: It's important to have a solid foundation before making any recommendations.

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Lavelle

2 months ago

C: Researching can provide valuable insights for optimizing the workflow.

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Doyle

2 months ago

B: Yeah, it shows that the consultant is staying up-to-date with the latest information.

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Brett

2 months ago

A: I think researching industry trends is a good idea.

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Audrie

2 months ago

User 1: I think C is a good option. It shows initiative and strategic thinking.

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Maryrose

2 months ago

B might work, but I'm not sure the client will appreciate a proof of concept without understanding their specific needs first. That could be a waste of time.

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Omega

2 months ago

I think option A is the way to go. Understanding the personas and their day-to-day challenges is crucial to defining a truly effective workflow.

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Minna

26 days ago

C) Research Industry trends and develop a point of view, then present it to the customer for validation.

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Merilyn

1 months ago

A) It really helps to put yourself in their shoes to see where improvements can be made.

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Vashti

2 months ago

B) That sounds like a good approach. Getting firsthand insights from the users is key.

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Dalene

2 months ago

A) Identify personas and ask their to walk through a day in their life, taking notes and identifying opportunities for optimization.

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An

2 months ago

I prefer option C. Researching industry trends can provide valuable insights that can guide us in defining the workflow for the call center.

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Rory

3 months ago

I agree with Katy. Understanding the users' needs and pain points is crucial in optimizing the workflow for the call center.

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Katy

3 months ago

I think option A is the best approach. By identifying personas and observing their daily tasks, we can pinpoint areas for improvement.

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