Salesforce Exam Field Service Consultant Topic 9 Question 54 Discussion

Actual exam question for Salesforce's Field Service Consultant exam

Question #: 54
Topic #: 9

[All Field Service Consultant Questions]

Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.

Which two default Scheduling Policies meet this requirement?

Choose 2 answers

AHigh Intensity

BSoft Boundaries

CCustomer First

DEmergency Policy

Show Suggested Answer

Suggested Answer: B, C

Soft Boundaries and Customer First are two default scheduling policies that meet the requirement of committing preferred resources to accounts and providing prompt service. Soft Boundaries prioritize resources that are assigned to the same account or service territory as the service appointment. Customer First prioritize resources that have the highest customer satisfaction rating.

by Virgie at Mar 21, 2024, 09:07 PM

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Yvonne

11 months ago

This is a tough one, but I'm going to go with C) Customer First and B) Soft Boundaries. Gotta keep those clients happy, even if it means bending over backwards a little.

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Vivienne

11 months ago

A) High Intensity is definitely the way to go. We need to work our team to the bone to make these customers happy. No time for boundaries or customer-first policies!

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Lynna

11 months ago

I think Emergency Policy could also be useful in certain situations.

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Gwenn

11 months ago

I agree, High Intensity is the best option for quick service.

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Rima

11 months ago

High Intensity might also help in committing preferred resources to accounts.

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Ilene

11 months ago

I think Emergency Policy could also be useful for providing prompt service.

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Lenna

12 months ago

I agree, placing the customer first is key for increasing satisfaction.

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Rosendo

12 months ago

I think Customer First would be a good option.

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Irving

12 months ago

I also believe that Emergency Policy would be another default Scheduling Policy to consider for providing prompt service.

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Malcom

12 months ago

I agree with Justine. Customer First sounds like it prioritizes customer satisfaction.

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Lauryn

1 years ago

D) Emergency Policy sounds like the way to go. If the customer is unhappy, we need to pull out all the stops to fix it ASAP!

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Karl

1 years ago

I think the correct answers are C) Customer First and B) Soft Boundaries. This aligns with the requirement to commit resources to accounts and provide prompt service.

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