Salesforce Exam Field Service Consultant Topic 1 Question 61 Discussion

Actual exam question for Salesforce's Field Service Consultant exam

Question #: 61
Topic #: 1

[All Field Service Consultant Questions]

A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?

ADrag and drop the Service Appointments to other available Resources and run Optimization.

BAsk the Customer Service Rep to call the customers and manually re-schedule for another day.

CChange the Scheduling Policy to ''High Intensity'' and activate the Background Optimization process.

DUpdate the Resource a not available, select the affected Service Appointments, and press ''Schedule.''

Show Suggested Answer

Suggested Answer: C

Drip feed is a feature that automatically dispatches service appointments to resources based on predefined criteria and time intervals. By enabling drip feed, the system can dispatch one service appointment per technician at a time, and adjust their schedule accordingly.

by Jennifer at Jun 23, 2024, 10:44 AM

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Matilda

1 days ago

I bet the person who wrote option C is the same one who still faxes documents in the 21st century. A is the clear winner here.

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Timothy

2 days ago

D is just a band-aid solution. Updating the resource as unavailable and then scheduling the appointments? No, I'm going with A to get the job done properly.

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Renea

3 days ago

C, really? Changing the scheduling policy and activating background optimization? That's overkill for a single employee being out sick. A is the way to go.

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Halina

9 days ago

B is a bit outdated, calling customers manually? In this day and age, we have better tools available. I'm going with A for sure.

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Yuette

13 days ago

Option A seems like the quickest and most efficient way to handle this situation. Dragging and dropping the appointments to other available resources and running optimization is a no-brainer.

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